1. FY 2014-2015 Budget Presentation to Board of Finance March 14, 2014 Citizens Services, Cashiering and Permitting, Harbor Commission Frank M. Fedeli, Customer Services Supervisor

2. Summary of Operating Budget Request Total Funding Request FY 14-15 (All Activities) $283,239 Change from FY 13-14 Adopted$58,108 Human Capital/Personnel FY 14-15 (All Activities) Six staffers, one supervisor, one seasonal work Change from FY 13-14 AdoptedNo changes 2

3. Operating Budget Request by Activity Activity Name Starting Page Number FY 14-15 Mayors Request FY 13-14 Adopted $ Change% Change Citizens Service Center 133$191, 922$150,959$40,96320 percent increase– restored salary cuts, mandated pension contributio n. Cashiering and Permitting 125$55, 906$55,101$8052.3 percent increase Harbor Commissio n 379$19,067 $0none 3

4. Operational Highlights New database for Citizens Services that has required significant and continuous modifications. When fully operational, will allow residents more direct access to request services on-line. Cashiering and Permitting will receive a new ticket processing vendor. We hope to increase on-line services for parking ticket payments and all permits. We would like to increase on-line parking ticket payments from 35 percent to 50 percent 4

5. Financial Highlights We have held the line on all discrepanary operational budget line items. 5

6. Cost Management Worked closely with OPM and traffic enforcement to increase parking ticket revenues which declined over the past two fiscal years. Parking ticket revenues are improving. 6

7. Significant Requests for 2014-2015 Budgets are flat. No increases in operating expenses or personnel. 7