1. The Principal Social Worker
- a bridge to the quality assurance system in Adult Social Care
Quality Assurance and Learning Framework for Adult and Community Services (ACS) Suffolk
Principles: strengths- based approach, clear about areas needing improvement, learning from people accessing our services and from partners
Why we need a quality assurance system?
Local authorities are responsible for their own performance, their improvement and for leading the delivery of improved outcomes for local people in their area
The Care Act 2014 states that public services must adopt a holistic, person centred perspective, with a focus on people’s wellbeing. The Act also requires local authorities to deliver excellent social work practice
We strongly believe that effective quality assurance will contribute to a culture of continuous learning and improvement in Adult and Community Services
To share the Adult social care quality matters 2017’ single view of quality and commitment to improve adult social care; a shared commitment to high-quality, person-centred adult social care
To promote the view that ‘Quality is everybody’s business’
By applying the framework, we will be able to achieve greater consistency and accountability in the quality of the service we provide across all areas
Support having a clear vision: to deliver high quality, effective and efficient services to people
Safeguard that people receive care and support of high quality, working with the individual and our partner organisations to achieve outstanding outcomes and that they will be safe and treated with dignity and respect
A whole system approach to quality assurance and learning in ACS that supports achieving outstanding outcomes for people accessing ACS services
Vison
Enable quality outcomes by driving and influencing best practice through learning, engagement and professional development.
To support achieving our Adult and Community Services’ vision:
‘To be a leading social care service, working in new ways with partners to providing outstanding outcomes for people’
A ‘system approach’ of Adult Community Services
System Leadership and thinking systemically
Value-based and engaging leadership with managers and front-line teams
Collaborative approach as a tread
Co-production
‘Leader as host and host as leader’
Challenges:
Constant change, reorganisation
Principal Social Workers Professional Leadership Development Programme, Ioana Roberts, Principal Practice Lead, March 2018