1. AMTRAK EMERGENCY PREPAREDNESS AND FAMILY ASSISTANCE OPERATIONS Mississippi Preparedness Summit May 8, 2019

2. Amtrak System Overview
31 million +
Ridership passengers annually 46
states (and the District of Columbia) 3
Canadian provinces
(BC, Quebec, Ontario)
21,100
route-miles
300+
daily trains
500+
stations
70%
of train miles on partner railroads 10
Annual ridership records in 11 years

4. Amtrak in Mississippi

5. Amtrak Emergency Preparedness
Nine Emergency Management Regions
Passenger Train Emergency Preparedness Plan (PTEPP)
Multi-year Training and Exercise Plan (TEP)
Security and Public Awareness (SAPO) Program Overview
Response
Emergency Operations Plan (EOP)
Annex A: Emergency Communications Plan
Annex B: Sit-U Annex
Annex D: IRT Framework Annex
Appendix A: Corporate Operations
Appendix B: Incident Site
Appendix C: Family Assistance
Appendix D: IRT Guidance
Incident Hotline Standard Operating Procedures (SOPs)
Crisis Communication Plan (CCP)
Consolidated National Operations Center Operations Manual
Facility Emergency Plans (FEPs)
Recovery
Facility Continuity Plans
Continuity of Business (COB) Program
EOP Annex C: Recovery Plan
Mitigation
System Security and Emergency Preparedness Plan (SSEPP)
Risk Management Framework (RMF)

6. Security and Preparedness Awareness
Amtrak Security Awareness Network (64 screens nationally)
Develop Video/ Electronic Messaging Material
Create Printed Material for Security and Preparedness Campaigns
Disseminate co-branded materials

7. Outreach and Awareness Training
Incident Response Team (IRT) member preparedness events
Train thousands annually in Passenger Train Emergency Response (PTER)
Biannual PREPARE training for front line employees
Specialized training programs for Station Preparedness, Safety and Security Awareness and Host Railroads
Response procedures operation-based exercises e.g. Tunnel Response, Complex Coordinated Attacks, Family Assistance
Facility Emergency Plan maintenance and drills
Special preparedness activities e.g. stations, papal visit, inauguration

8. Amtrak IRT Mission
Lead safe, effective, and coordinated response in order to meet and exceed federal requirements
Manage the accident response following a unified common set of priorities and objectives
Support our customers, employees, and their families
Participate in unified command with other local, state, and federal first responders
Manage and track costs

9. Emergency Response Timeline and Locations
Initial Response:
First Responders (Fire, Rescue, EMS, Law Enforcement) establish a Unified Command - Focus on life preservation and safety issues.
Triage and transport
Secure perimeter, preserve evidence and personal effects
Health and Medical Facilities:
Injured customers and crew members triaged and transported for treatment.
Accident Investigation:
It will be determined if there will be a Federal investigation and which Federal department will lead.
Amtrak to appoint lead investigator/ party spokesperson
Investigation workgroups established
Incident Occurs
0 Hours
12+ Hours
6 Hours
t - 0
t + 1
t + 3
t + 5
t + 11
t + 12 t
Conductor is the Incident Commander (IC) and becomes liaison to Unified Command. Immediate priorities are preservation of life and injury reduction.
Incident Site Operations:
Amtrak Incident Site Operations is established to support immediate needs, protect assets against loss and assist in accident investigation.
Amtrak works with other first responders and federal investigators to:
Coordinate with investigators to determine the cause of the incident
Ensure the safe and secure handling of personal belongings
Identify and obtain necessary resources to move both damaged and undamaged equipment, once authorized
Protect assets against loss or further damage
Facilitate an efficient restoration of services
Incident Site
External Agencies
Passenger Reception Center + Friends and Relatives Center
Passenger Reception Center (PRC) Liaison:
Amtrak sends liaison to care for uninjured customers at the PRC.
Passenger Reception Center (PRC):
First responders transport uninjured customers and crew members to a temporary location.
Friends and Relatives Center:
A Friends and Relatives Center should be established at stations along an affected route. Uninjured customers may be transported from the PRC to the FRC.
PRC and FRC operations are moved to the FAC once it is open.
Incident Occurs
0 Hours
12+ Hours
6 Hours
t - 0
t + 1
t + 3
t + 5
t + 11
t + 12 t
Joint Family Support Operations Center (JFSOC): Established and operated by the National Transportation and Safety Board (NTSB). External agency coordination.
Family Assistance Center (FAC):
FAC is opened within 12 -hours after the incident to provide family assistance services.
Assign Family Care Liaisons to all customers and crew
Meet immediate needs, return personal effects and baggage, offer American Red Cross services
Incident Occurs
0 Hours
12+ Hours
6 Hours
t - 0
t + 1
t + 3
t + 4
t + 11
t + 12 t
Amtrak Family Assistance Operations is established to support the immediate needs of customers/ crew their friends and families (as needed) which includes establishment of a Family Assistance Center (FAC)
Family Assistance Center + IRT Command Post

10. Incident Site
The goal of Incident Site Operations is to establish an Amtrak presence at an Incident Site and begin work on the six main mission priorities:
Life Safety
Preservation of life and injury reduction for personnel at the incident site, including Amtrak responders, local first responders and customers.
Equipment Movement
Identifying and mobilizing, in coordination with Amtrak and the host railway, necessary resources for moving damaged and undamaged equipment.
Investigation
Identifying the cause of the incident, in cooperation with the FRA and NTSB.
Protect Assets Against Loss
Prevention of further damage or loss from improper handling or recovery following incident.
Baggage & Personal Effects
Fulfilling Amtrak’s commitment to safe and secure handling of Amtrak customers’ personal belongings.
Efficient Restoration of Services
Return to a normal steady-state of operations.
At the Incident Site, the conductor and train crew immediately assume command and control following an incident until first responders arrive and assume incident command.

11. Amtrak IRT – Incident Site Org Chart
Incident Site Lead
Unified Command Liaison
Planning
Operations
Logistics
Finance/Admin
Staff Coordinator
Communications Representative
Wellness/EAP
Safety, Health, Environmental
Passenger Reception Center Liaison
Friends/Relatives Center (FRC/Stations)
CNOC/Situational Unit Liaison
Operational Planning
Documentation
Resource Tracking
Track/Equipment Restoration Group
Investigation Group
(Party Spokesperson)
Site Security
Law/Claims
Work Groups Representatives
Support Documentation
Simulation
Supply Unit
IT/Communications Unit
Food Unit
Procurement
Administration

12. Family Assistance
The goal of Family Assistance is to ensure affected passengers, crew members and their family and friends have access to information, resources and support.
Access to Information
Customers, crew members, and their friends and relatives have access to information such as location of loved ones, investigative and logistical information.
Family Care Liaisons (FCL)
Amtrak assigns Family Care Liaisons to individuals on the manifest and/or friends and relatives. FCLs provide access to support services and assist in reunification with loved ones or personal effects and baggage
Access to Resources
The FAC provides friends and families with resources to fulfill physical, psychological, and informational needs, such as food and water, crisis counseling, and childcare.
Baggage and Personal Effects
Recovery, processing, and return baggage and personal effects upon approval from the NTSB
Collaboration with External Partners
Amtrak collaborates with NTSB on activation and staffing of Joint Family Support Operations Center (JFSOC).

13. Amtrak IRT – Family Assistance Org Chart
Family Assistance Lead
Planning
Operations
Logistics
Finance/Admin
Communications Representative
CNOC/Situational
Unit Liaison
Wellness/EAP
Safety, Health, Environmental
JFSOC Operations Liaison
American Red Cross Liaison
Operational Planning
Documentation
Family
Assistance Center
Disability Services
Incident Hotline PHL & FA Operations
Family Care Liaison Team Lead
Site Security/
Medical Unit
IM Tool &
Manifest Group
Vendor Coordination
BPE Support
Care Team Reps.
Field Case Nurses
Decedent
Family Care Lead
Injured
Customer Lead
International Coordination
Crew Lead
Uninjured Customer Lead
Admitted Customers
Treated & Released Cust.
FRC/Station Coordination
Baggage & Personal Effects Lead
Care Liaisons (Claims)
Food & Beverage
Airline Tickets & Coordination
Hotel Rooms
Ground Transportation
IT Support
WBS/Petty Cash
Resource Tracking/Reimbursement
Amtrak IRT – Family Assistance Org Chart

14. Rail Passenger Disaster Family Assistance Act of 2008
The Rail Passenger Disaster Family Assistance Act requires that the plan describe how Amtrak will provide for the immediate needs of passengers in 11 specific areas.
The areas are identified as assurances and include the following:
Passenger List
Initial Notification of Families
Toll-Free Number
Confirmation Notification of Families
Assurance of Notification to Families
Disposition of Remains and Personal Effects
Employee Care
Training
Consultation about Monument
Cooperation with Designated Organization (DO)
Reasonable Compensation to DO

15. Family Assistance Center
The FAC is established at a location that is convenient and comfortable for affected customers and their friends and families.

16. Family Assistance Center
Governor Jay Inslee, NTSB, and Amtrak briefing
Coordinating with the Red Cross

17. Family Assistance Operations
Family Assistance Ops daily briefing

18. Future Planning Considerations
Dedicated personnel in JFSOC and with ARC
Initial call with local representatives invaluable
Perception challenges with local hospitals; Amtrak Field Case Nurses, Amtrak Family Care Liaisons, Amtrak Incident Response Team members, American Red Cross, NTSB investigators, NTSB TDA
Holiday commitment; holiday acknowledgement
Facility reconfiguration based on numbers; hotel catering challenges
Conference call utilization
Individual requests
Car services
Towing services
Phones / computers
Language services
BPE facility and logistics
Motorist contact information
Debriefs and post incident analysis

19. For additional information please contact emily.mcmickle@amtrak.com