1. ACCOUNTABILITY
THREE WORDS ASSOCIATED WITH THE CONCEPT OF ACCOUNTABILITY:
RESPONSIBILITY
YOU NEED TO HAVE BEFORE THE FACT
PERSONAL OWNERSHIP TO DESIRED
RESPONSES ….LISTEN FOR WORDS LIKE
* I CAN DO THAT – I WILL GET IT DONE

2. 2. SELF IMPOWERMENT
LOOKING FOR PEOPLE WHO WILL EMPOWER THEMSELVES—THEY TAKE PERSONAL ACTION OR RISKS TO ENSURE THE DESIRED RESULTS
YOU WANT TO HEAR
*CAN I HELP YOU?
*I NEED YOU TO…….

3. 3. ACCOUNTABILITY
THAT’S THE PERSONAL WILLINGNESS AFTER THE FACT TO TAKE OWNERSHIP NO MATTER WHAT IT IS.
YOU WANT TO HEAR:
*NEXT TIME I WILL
*I LEARNED X
*I COULD HAVE DONE….. WHY