1. New Volunteer Information
Thank you for volunteering for Tiny Lions! Your time is important to us, the animals, and to the cafe.
This document will show you:
How to get started in VIC
How to schedule yourself for your first assignment
How to cancel a shift if needed
First day basics
Who to contact with questions

2. Signing up for shifts

3. Logging In
VIC = Volunteer Information Center
VIC Net Login: Visit our website, on the homepage you can click on “Volunteer”, then “Volunteer Login” to access VIC on your computer.
Login: Your login name will be your address and your password from the application. Click “go”
Don’t worry, if you forgot your password, there is a “Forgot your password?” button

4. VIC Homepage
Welcome Screen: This is the main page you will see every time you log into VIC. Be sure to check here for the most important and up to date information about upcoming trainings, happenings at the shelter, or events you can participate.

5. Account & Profile Tabs
Account Tab: This is where you can change your password, set your and text messaging preferences. Note: if you choose to not receive “important information” you will miss out on most s regarding upcoming events, information important to your role as a volunteer, training reminders and any job openings.
My Profile Tab: Make sure all your information is filled out correctly. You can update your current contact information, and your photo

6. Preferences
Communication through in VIC is how we send information on trainings, shelter news, schedule changes, and help needed.
Please check your message preferences in VIC under the “My Profile” tab
Always keep Important Information checked!

7. Scheduling
Help Wanted: There is an open assignment on that day you could schedule yourself for.
My Schedule Tab: This is where you schedule yourself for volunteer assignments.
This is where you pre-register for all of your volunteer assignments
Your Schedule: You’ll also be able to see any assignments you have registered for from your “My Schedule” Tab listed on the day of service.

8. Choosing Assignments
Registering for Assignments: You can select an assignment based on the calendar date you are available. Just click the help wanted bubble to see all open shifts for that day.
Registering for Assignments: If you have a certain shift you want to sign up for, you can select the assignment you would like to perform from the drop down menu. This will filter out all other assignments except the assignment chosen.

9. Job Descriptions
Job Description: Learn more about the specific tasks associated with that volunteer assignment. If that assignment is something you would like to schedule yourself for, click on the green “Schedule Me” button

10. Confirming Assignment
1. Scheduling- Click the green “Schedule Me” button for the shift you want to sign up for.
2. Confirm: Click “Yes” to verify you are registering for this assignment.
3. Continue: Click “Continue”
NOTE: Assignment Information is at the bottom of each step. THIS is your job description!

11. Cancelling Assignments
Removing Yourself: Please don’t over schedule yourself  Things do come up and there may be times that you need to change your schedule. That is okay. You may remove yourself from any scheduled assignment up to 36 hours before you are to perform that assignment. Just click “Remove Me” If the green REMOVE ME option is NOT available, please the volunteer department at
Reminder: 3 unexplained absence means you are done volunteering at Tiny Lions. Communication is the key. Just let us know if you cannot make an assignment so we can plan.

12. Recording Hours From Home
If you sign in and out at the volunteer computer, you do not need to log your hours from home.
You will use the “Time Sheet” tab to record foster hours, off-site event hours, or when you forget to log in or out at the shelter. Here are the steps:
Select the beginning and ending date of your service.
Choose which assignment you served in.
Enter how many hours you served.
Click continue and confirm.

13. Orientation Reminders

14. Starting out at Tiny Lions
You will start here -Tail I
Volunteer for a minimum of 10 hours
Tail I complete?
You will receive an welcoming you to Tail II and will be able to sign up for a receptionist training and/or other new volunteering opportunities.
No activity for 90 days= inactive volunteering
Sign up, Show up! 3 strikes, you’re out!
Non-smoking
No concealed weapons

15. First Day Basics
Dress appropriately for what you will be doing - wear clothing that is presentable and can get dirty.
The public sees you as a representative/staff of Tiny Lions! You are now an ambassador of Tiny Lions and HSHV! Here are a few more reminders:
No Open Toed Shoes = OSHA regulations
Wear a tail I reusable name tag (found by the computer) and your volunteer t-shirt (when possible)
Please, no short shorts, torn clothing or questionable wording
Arrive on time, sign into VIC and plan on completing your entire shift.
Park in the lot closest to the Amish Furniture Store.
Leave all your personal possessions and valuables in the car. There is a place to hang your jacket/keys in the kitchen.
No open food or drink.

16. Who to contact

17. TLC Staff Allie Kellen Rowan Haley
Need to cancel? Have a question for TLC staff?

18. Volunteer Department Staff
for scheduling changes.
Ashley, Volunteer Coordinator
Ashley is a great person to ask if you have a question about scheduling, your name tag, or if your VIC hours need to be adjusted.
Tawn, Volunteer Manager
Tawn is happy to answer questions about trainings, programming, and other volunteer related topics
Karen, Vice President of Humane Education and Volunteers
Karen is happy to answer everything else.