1. ENG220.1-2 ENGLISH FOR COMMUNICATION STUDIES II WEEK 2 VERBAL COMMUNICATION

2. Interaction between people.Interaction between people. Face-to-face communication.Face-to-face communication. The components of verbal communication: SoundSound WordsWords SpeakingSpeaking LanguageLanguage

3. VERBAL COMMUNICATION Vocal cords produce sounds.Vocal cords produce sounds. Words alone have no meaning.Words alone have no meaning. People can put meaning into words.People can put meaning into words. As meaning is assigned to words, language develops, which leads to the development of speaking.As meaning is assigned to words, language develops, which leads to the development of speaking.

4. VERBAL COMMUNICATION Over 3000 languages and major dialects are spoken in the world today.Over 3000 languages and major dialects are spoken in the world today. The development of language reflects: ClassClass GenderGender ProfessionProfession Age groupAge group Other factorsOther factors

5. VERBAL COMMUNICATION Misunderstanding may occur between different languages but even within the same language.Misunderstanding may occur between different languages but even within the same language. This misunderstanding is eliminated through speaking though it is a very hard thing to do.This misunderstanding is eliminated through speaking though it is a very hard thing to do.

6. VERBAL COMMUNICATION Areas of speaking:Areas of speaking: INTERPERSONAL AND PUBLIC SPEAKING:INTERPERSONAL AND PUBLIC SPEAKING: To communicate effectively we must learn to relate to people.To communicate effectively we must learn to relate to people.

7. VERBAL COMMUNICATION ETIQUETTE IN INTERPERSONAL SPEAKING: Examples of General Telephone Etiquette:Examples of General Telephone Etiquette: Identify yourself, with your first and last name, when answering the phone.Identify yourself, with your first and last name, when answering the phone. Return phone calls within 24 hours, and apologise if the call is late.Return phone calls within 24 hours, and apologise if the call is late. Identify yourself when you place a call. Say your name, the company, business or department you represent. Then state the nature of your call. If you do not identify yourself, expect to be asked and do not take offense.Identify yourself when you place a call. Say your name, the company, business or department you represent. Then state the nature of your call. If you do not identify yourself, expect to be asked and do not take offense.

8. VERBAL COMMUNICATION ETIQUETTE:ETIQUETTE: To be an effective communicator one must speak in a manner that is not offending to the receiver. Hierarchical communication. : in business today it is of utmost importance to all members involved.

9. VERBAL COMMUNICATION PUBLIC SPEAKING: Speaking to persuadeSpeaking to persuade Speaking to informSpeaking to inform Speaking to motivateSpeaking to motivate

10. VERBAL COMMUNICATION ON-LINE ACTIVITY:ON-LINE ACTIVITY: Visit the following website: www.businessenglishpod.com/category/telephoning/ Listen and take notes from the following telephone conversations: Telephoning: Arranging a visit Telephoning: Booking a Travel Ticket Telephoning: Leaving a Voicemail Message