1. SERVICE ACCOUNT ACTIVITY MANAGEMENT
SAAM++
SERVICE ACCOUNT ACTIVITY MANAGEMENT
website address
A DEDICATED ISA SERVICE CENTER
It will make spare parts a million times more efficient!

2. website address http://service.isaitaly.com/
SAAM++
website address
Enter your user name
and password
Click LOGIN
(The user name and password will be issued by ISA)

3. Return to HOME screen
Renew your password
Messages / information
ACCOUNT MANAGEMENT – click this if you want to change Account details
ACTIVITY MANAGEMENT – click this to manage service activity
CUSTOMERS – click this to manage customer data
RETAILERS – N/A
DOCUMENT MANAGEMENT – click this for spare parts

4. Click on DOCUMENTS MANAGEMENT
Then click on spare parts & technical documentation

5. Enter some search information
Serial number
Part of cabinet name
Year of manufacture
Select number of expected results

6. Results showing ALL cabinets
Select cabinet closest to your query
Click to open it

7. Opens the actual build information for that cabinet
Lists parts fitted
At the Documents tab it shows you exploded views to help identify the part

8. Click on the printer icon to produce a download list

9. Click an exploded drawing to open it
Check item number you require
Go to list on left and click on the item number

10. It will automatically search for the description

11. Find part you require and click on the shopping cart

12. Check the part and quantity required
Click the tick icon

13. Open the CART tab
You will see the parts you require inside the shopping cart
A red cross indicates the part has been replaced (Isa will advise on correct alternative)
Click on the tick icon – this will prepare an order to ISA

14. The tick icon is replaced with a paper and shopping cart
Click on the this icon will send an official order to ISA
Or click on the printer

15. This will show you the a copy of the order

16. An auto email will be sent to the person of the login confirming ISA has received the order request
Questions

17. Vic Coleman
Sandro Diaconi
Technical
Support
Manager
Service / spare parts
Manager
Valentina Placidia
Spare Parts
Manager
Parts picking team
Spare Parts
Team
Alex DiGiovanni
Enrico Pagliochini
TBA
TBA