1. 1. What is your process/models for assisting families with accessing the programs and services? 2. What impact do Service Coordinators have on client access to services? 3. What is something you’ve done while providing service coordination that you are proud of? 4. What would you tell a family that might be afraid to work with a service coordinator? 5. If you could begin again and start from scratch to build a service coordination system, would you change anything? If so, what would you change? 6. What advice would you give to a community that is thinking about adopting a service coordination model of care? 7. What are some opportunities for improvement moving forward?