1. MOSCOW FINANCIAL FORUM
Transformation of tax and customs administration in the digital economy: new challenges and opportunities
September 6 – 7, 2018
Moscow
David Regan
Managing Director Revenue Industry Accenture

2. Transformative Technologies in this digital Age
CLOUD
NEW TECHNOLOGIES
Artificial Intelligence
Virtual Reality
Blockchain
PAST CONSTRAINTS
Storage
Processing
Bandwidth
INCREASING DATA
Copyright 2018 Accenture. All rights reserved.

3. What is ARTIFICIAL intelligence?
LANGUAGE
VISION
SOUND
TECHNOLOGIES
Semantic analysis
Content classification
Natural language search
Machine translation
Emotion detection
Language detection …
Object recognition
Face recognition
Object tracking
Optical Character Recognition
Handwriting recognition
Emotion detection
Gender/age detection
Scene recognition …
Speech To Text/ Diarization
Speech recognition
Text to speech
Emotion detection
Language detection
Sound recognition
Gender/age detection
Speaker detection …
CAPABILITIES
Virtual Agents
Software Robotics
Video Analytics
Unique Identity
Caseload Analytics
Text Analytics
Copyright 2018 Accenture. All rights reserved.

4. Blockchain – A new horizon for data veracity
SHARED RECORDS BETWEEN DISTRUSTING PARTIES
Company 3
Company 1
Company 2
Tax Agency
Copyright 2018 Accenture. All rights reserved.

6. 2017 ACCENTURE GLOBAL TAXPAYER SURVEY
*in the last 12 months
POSITIVE ATTITUDE!
LOTS OF CONTACT!
Copyright © 2018 Accenture. All rights reserved. 6

7. Technology Impact on Contact Spectrum
Bots
Simple Audits
Reminders
Simple Queries
Personalisation
Prompts
Confused
Ecosystems
Simple Errors
Complex Queries
Copyright 2018 Accenture. All rights reserved.

8. DISSOLVING TRADITIONAL BOUNDARIES DISSOLVING TRADITIONAL BOUNDARIES
PAYMENTS
IDENTITY
GUIDANCE/
ADVICE/
SUPPORT
EMBEDDED
BUSINESS
PROCESSES
SUPPLY
CHAIN
INTEGRATION
PARTNERS
PLATFORM
PROVIDERS
PSD2
Sales / Payroll
Process Integration
Logistics
Customers
Employers
Financial Services
Government
Other
Data Brokers
Federated Identity
Payroll
Property
Sales
Digital Platform
Traditional Tax Advisors
Search Engines
Business Software
AI Platform Provider (TaxBot / AMUS)
Software Intermediaries
Calls
Resources
Software
Voice
Copyright © 2018 Accenture. All rights reserved. 8

9. PUBLIC / NON PROFIT ENTITIES
DIFFERING BUSINESS NEEDS
PAYMENTS
SUPPLY
CHAIN
INTEGRATION
EMPLOYEE / CONTRACTOR
SMALL / MEDIUM
IDENTITY
EMBEDDED
BUSINESS
PROCESSES
SPECIALIST / MID-TIER
PUBLIC / NON PROFIT ENTITIES
PLATFORM
PROVIDERS
GUIDANCE/
ADVICE/
SUPPORT
LARGE BUSINESS
PARTNERS
Copyright © 2018 Accenture. All rights reserved. 9

10. MUTUAL UNDERSTANDING - THE FOUNDATION FOR DIGITAL SUCCESS
CONVENIENCE /
SALES
BRAND /
CONTROL
CUSTOMER
CENTRIC EXPERIENCE
COMPLIANCE
ECOSYSTEM PARTNERS
REVENUE AGENCY
Copyright © 2018 Accenture. All rights reserved. 10

11. THANK YOU! DAVID REGAN david.regan@accenture.com
Copyright 2018 Accenture. All rights reserved.