1. We are learning to write a letter of complaint
Starter - alliteration
Proof reading task
Features of a letter of complaint
Writing a letter of complaint
Read Theory

3. Proof reading task (on GClassroom)
Dear sir,
I am writeing to complain about the 19-inch LCD Television I brought at your store last week.
First of all, the service was vary slow. When I bring the TV home, I see that its not working. When I call your service department for the TV to be took back, your customer representative was rude and said I’m to dumb to own a TV. In fact he tole me some bad words.
Finally, when I got my credit card statement, I realize that I was charged twice for the TV.
If thats' how you treat customers, then I’m telling all my Friends not to shop here!
Yours truly,
Kevin Torres

4. Dear Sir / Madam,
My name is Mark Roberts and I am writing to you regarding a Nokia camera that I bought at your department store on Sunhill Road, Dewsbury, on the 5th September.
The camera seemed to work fine in the shop. However, upon returning home, it became clear that the shutter mechanism was not functioning properly. In addition to this, there was a small scratch on the lens.
I therefore returned to the shop the following day, on the 6th September, and spoke to a company representative about the issue. I left the camera with the assistant and they assured me that they would look into the problem with a view to repairing the camera and get back to me a few days later.
However, it has now been one week and when I contacted the shop again they said that the camera has still not been fixed and they do not know how long it will be.
As I am sure you will understand, it is not acceptable to be waiting for such a long time for it to be repaired. I would therefore like to request that I be given a full refund should I not receive the repaired camera by the end of this week.
I look forward to hearing from you.
Yours faithfully
Mark Roberts

6. Write an email of complaint to the manager. Remember to include:
You have gone on holiday to Tai O Heritage Hotel but unfortunately you found that the room hadn’t been cleaned before your stay. The sheets were dirty and there was mould growing in the bathroom.
Additionally, the room was next to the main road so it was very noisy. When you complained and asked for another room, the receptionist said they were fully booked and you would have to just put up with it.
Write an of complaint to the manager.
Remember to include:
Why you are writing
When you stayed
The problems you faced
Say how you felt
What you would like the management to do
I am writing to…
Firstly…
As well as this, …..
Finally …..
I expect ……
Disgusting, filthy, unacceptable
Disappointing, over-rated

7. Homework
You stayed at L’Hotel on 18th August for 2 nights. You booked a twin room but when you got there you only had a double bed. The room wasn’t en-suite and you had to share the bathroom with another room. The swimming pool was closed for maintenance so it couldn’t be used and although you had booked a cooked breakfast, only cereal was available.
the
Remember to include:
- all the information above
- a sentence to say why you are writing
- A salutation (greeting)
- A closing (best regards, yours sincerely etc)
- Title for your
Send your to me!

8. We are learning to read for information.
Lesson 4B
We are learning to read for information.

10. Read Theory