1. 7th March 2019 The National Conference Centre, Birmingham
ShareDigital
7th March The National Conference Centre, Birmingham
Our workshop:
There is a new urgency around cost-effective transformation. Cumbria are using a flexible solution across the council, which they control. They will share how they delivered a county-wide application in two months.
Welcome

2. Low-code in action
The following slides show the digital transformation journey of Cumbria County Council. This case study highlights how using Low-code and an agile approach can enable drastic organisational change. Read through the slides to see how Cumbria County Council achieved their goals.

3. Introducing your presenters
Intro 2 – 4 mins – perhaps expectations of people in room ?
We will discuss
There is a new urgency around cost-effective transformation. Cumbria are using a flexible solution across the council, which they control. They will share how they delivered a county-wide application in two months. Learn how they are:
Embracing an agile process, so that they easily iterate to add functionality.
Working together with IT on governance and security, removing ghost IT.
Customising pre-built accelerators to quickly reach a fit-for-purpose product.
Growing their teams’ skills and working with cultural change.
Kate Hurr
Digital and Innovation Manager, Cumbria County Council
Richard Farrell
Chief Technology Officer Netcall

4. It’s just too… Hard Risky Expensive. 2 mins RF to lead KH to follow
The legacy sinking sand … how to break free
Too hard / difficult / complicated
Too risky
Too expensive - no rip and replace
Legacy back end
Slow start

5. Good intentions, but No dedicated resource Limited skills Slow methods
No one walks the talk.
2a 2 mins
KH to transition
RF to follow
who gets involved - Appropriate level of CEO focus
Cumbria perspective digital strategy 2014
On top of other job – no dedicated resource = skills, methods, who will do it - people
Internal approval tough going
Got stuck - implementation was a hurdle – needed resource –
Exec buy-in low – investment in potential limited cost of change - this will give you a chance - CEO and IT computer challenges

6. It’s a journey not a destination
It’s continuing work
And, its permanent
There is no reset
It isn’t the answer to everything and more.
2 mins
RF to discuss issues on change
KH to follow and confirm
Its permanent not temp …. Is it a strategy with an end date or an approach?
Resistance to change – across the org
Digital seen as thing that will solve everyone’s problem
Level of expectation rising (unrealistic…) opposite end of spectrum
Missing the point - culture change element – tech is the answer not behavioural change
Processes must also be improved / revolutionised / radically alter the way things are done digitised
Socitm – cites many local council examples where ‘digital’ has been seen as a website - this is a sticking plaster not a strategy

7. Outcome is everything Outcomes first Focus on need
Transform the process
Tech supports not drives your projects.
2 mins
RF to discuss Essex
Ban the term digital? - It’s about transformation – outcome first
Why the outcome first
LGSS social prescribing A&W Maximus, Coastguard things happen to you Vodafone,
Waterfall mind-set - vs agile
Image source: South Cumbria junior citizens learn important life messages. Calling for help (from right) Michael Holmes, Abi Martin and Lindsey Dickings

8. Skips and Scaffolds Making doing business easier
Self-service delivering efficiency and time saving
Improved objectivity of audit
Trust and business relationship building
Impact of changing regulations.
6 mins
Kate to discuss points
Richard to comment

9. Blue Badge Blue Badge process All in house end-to-end Integrated with
6 mins
Kate to discuss points
Richard to comment
All in house end-to-end
Integrated with
Central badge record
Payment provider
Improved efficiencies
Digital take-up
Even those +80 years
>500 in first few weeks.
All in house end-to-end
Improved efficiencies
Integrated with
Digital take-up
Central badge record
Even those 80+ years
Payment provider
About 20% of annual badges processed in first few weeks

10. Make the change Flip change on its head Involve every stakeholder
Image source:
Make the change
Flip change on its head
Involve every stakeholder
Embrace agile
Accelerate with Low-code community
Upskill teams.
3 mins
Answer: Make the change
Skills – not developers - process owners - business challenge not how IT would do it - drag and drop,
Methods - Low-code
Embracing an agile process, so that they easily iterate to add functionality.
Involve every stakeholder – don’t run away to a project for 12 months with IT
Change management is a big issue – seems to be one of the biggest barriers to adoption
Flip dev on its head
Customising pre-built accelerators to quickly reach a fit-for-purpose product.
People – business experts with process capability, multifunctional teams
Cross skill up skill move teams as jobs change with AI etc.
Community
Working together with IT on governance and security, removing ghost IT.
Growing their teams’ skills and working with cultural change

11. Thank you Richard.Farrell@netcall.com Kate.Hurr@cumbria.gov.uk
5 mins for questions if timing went ok