1. Product Training
June 2019

2. Check out the June Promotional Customer Acquisition Bonuses!
Key training for June
Residential
Energy
Broadband
AU Mobile
Security
Strive for 20/40
Vodafone nbn™ Offer
Latest Handsets
Tops tips for selling Security
Check out the June Promotional
Customer Acquisition Bonuses!

3. Click Energy

4. (find on Pacific Compass)
What’s the opportunity?
>90% of households are not currently Click Energy customers
+2 million homes in Australia now have solar panels
No lock-in contracts
Competitive pricing, choose low rates or discounts
Available Resources:
(find on Pacific Compass)
- Energy Essential Guide
- Click plans by state
- Energy Accreditation
- Energy Customer FAQs

5. Need to know Pay on time discount Built in discount
ACN Turquoise (Click Leda – QLD)
ACN Turquoise Gas
ACN Gleam
ACN Sage
ACN Sage Gas
ACN Sage Shine
Click Energy’s ACN Sage plans provide the same value as ACN Turquoise. ACN Turquoise plans now apply discounts from the very first invoice!
On 3 December 2018 there was a change in the construct of all new pay on time discount plans.
For these new products the pay on time discount will be applied in the customer’s current bill, as long as they pay by the due date. This means that customer will get pay on time discounts on every bill, including their first bill and their last bill. The new suite of products launched reflect this change.
Old Product Names
ACN Cobalt/Gas is now ACN Turquoise/Gas
Click Mercury (QLD only) is now Click Leda (Qld only)
Business Prime/Gas is now Business Point/Gas

6. IBO offers What is the Strive For Program?
20 new Click Energy services = up to $600 off your own annual Click Energy bill
40 new Click Energy services = a further $600 off your own annual Click Energy bill
This is an incredible opportunity that every IBO should be aiming for.
Sign up & MAINTAIN 20 Click Energy services – they can be any fuel type (gas, electricity, solar), residential or small business
Eligible services signed up from 1 March 2018 will count
Need to maintain a minimum of 20 active and billing services at the calculation date each month to earn an incredible reward of getting your daily supply charge FREE. That’s up to $50p/mth off your Click Energy bill which is up to $600 p/a

7. Vodafone nbn™

8. Bundle and Save Discounts
Customer offering
Bundle and Save Discounts
Your key to attracting customers and growing Personal Customer Points
Bundle plans with other eligible plans under one account and save on all plan fees.
REMEMBER: Discounts will appear in your Customer’s cart to show them how much they will save (if ordered at the same time).
* Limited time promotional offer

9. (find on Pacific Compass)
Customer offers
Bundle & Save – save up to 20% of Access Fees!
Network Guarantee – peace of mind for coverage
Instant Connect – uses 4G network before Broadband line is switched over!
4G back up – in case anything ever goes wrong!
Competitive Unlimited data plans
Available Resources:
(find on Pacific Compass)
- Training Essentials
- Announcement Pack
- Product FAQs
- Order Placement Guide
*T&C’s Apply. Offer available until 30/06/18

10. IBO offer Offer - $20 off Premium Plan for 6 Months!*
Plus when you sign up a new NBN customer to this 100/40 Plan during the month of June, you will get an extra customer point!
Eligible services for the NBN Bonus Point is limited to Vodafone Premium NBN 100/40 Plan orders placed between 01/06/2019 to 30/06/19.  

11. Vodafone Mobile

12. Customer offers Recommended Samsung Offers Samsung Galaxy S10+
Best tech & plan
Samsung Galaxy S10
$90.63 per month on $50 Plan
(over 36 Months)
50GB Max Speed Data
Endless Data at 1.5Mbps Included
* Includes $36 Loyalty Discount
DOUBLE International Calls
2000 Zone 1 & 300 Zone 2 Int’l Mins
Value for money
Samsung Galaxy S10e
Latest tech at a bargain price
$81.47 per month on $45 Plan
(over 36 Months)
50GB Max Speed Data
Incl. 35GB Bonus
1000 Zone 1 Int’l Mins
150 Zone 2 Int’l Mins
$69 per month on $45 Plan
(over 36 Months)
50GB Max Speed Data
Incl. 35GB Bonus
T&C’s Apply. Pricing Current as at 29/5/2019. Offers and pricing subject to change. For IBO Training Use Only.

13. Recommended Apple Offers Best iPhone money can buy
Customer offers
Recommended Apple Offers
Apple iPhone XS Max +
Apple iPhone XS
Best iPhone money can buy
Our value pick
$94.97 per month on $50 Plan
(over 36 Months)
50GB Max Speed Data
Endless Data at 1.5Mbps Included
DOUBLE International Calls
2000 Zone 1 & 300 Zone 2 Int’l Mins
* Includes $180 Loyalty Discount
Apple iPhone XR
$88 per month on $50 Plan
(over 36 Months)
50GB Max Speed Data
Incl. 35GB Bonus + Endless Data
DOUBLE International Calls
2000 Zone 1 & 300 Zone 2 Int’l Mins
Super price
$69 per month on $50 Plan
(over 36 Months)
6GB Max Speed Data
Incl. 4GB Bonus
* Includes $252 Loyalty Discount
T&C’s Apply. Pricing Current as at 29/5/2019. Offers and pricing subject to change. For IBO Training Use Only.

14. Customer offers = 1 2 3 JUST $79 per month Phone: Samsung S10e Plan:
$60 Red Plan 3
Contract term:
36 Month Term
Bonus Point
Loyalty Discount
60GB Bonus
Double Int’l Calls
Endless Data
What’s in it for customers?
Loyalty Discount - $14 per month
Save $504 over 36M
Includes Double the Int’l Calls
4000min & 400min to zone 1 & 2 countries
100GB + Endless Data Included
No data overage charges!
10,000 Qantas Points
What’s in it for IBOs?
Residuals Paid over 36 Months
Eligible Service for New IBO CQ Bonus & $200 Customer Bonus
4 Points + Bonus Point = 5 Points! (NEW)
3 Points + 1 Bonus Point = 4 Points for Existing ACN Customers who Upgrade!
See latest AU Bonus Promotion documents for Bonus Point details.
T&Cs apply. Pricing & Offers current as at 31/6/2019. Offers and pricing subject to change. Table for IBO Training Use Only.

15. Key things to remember Discounts Service bundles Maximise discounts
Up to 5 customer points +
Higher plan fees =
Better residuals and more points for faster qualification
Handset sales
Ask ‘Do you have a tablet?’
Opportunity to double your points & residuals for every mobile customer
Service bundles
IBOs rewarded on undiscounted plan fee
Bundle Discounts
Access Fee discounts
Loyalty discounts
Maximise discounts
Vodafone NBN
Now Available
Save up to 20%

16. Need to know
Almost two thirds of all customers currently declined by Vodafone are not due to credit score
Avoid fraud protection declines by asking customers to:
Sign up via their own device (phone, tablet, or laptop)
Sign up on their own mobile or home Wi-Fi connection.
Avoid incorrect sign up declines. Check the following:
Drivers Licence or passport numbers
Name on ID
Residential = delivery address
Time at previous residential address
Occupation
One third of declines are due to poor quality customers being referred.
Help improve approval chances by:
SIM only
Low plan fees, e.g. $35 or $45 plans
Set up Direct
Approximately 30% are declined by fraud protection systems Vodafone have in place to stop illegal scamming and criminal activity. This can be avoided by asking customers to:
Sign up via their own device (phone, tablet, or laptop)
Sign up on their own mobile or home Wi-Fi connection.
35% are also declined because when entering their details they either mistype or deliberately enter incorrect information. Examples include:
Incorrect Drivers Licence or passport numbers
Incorrect name as appears on ID e.g. Matt (not Mathew) Smith
Incorrect residential or delivery address (which needs to match)
Incorrect/not included time at previous residential address
Incorrect occupation
35% are due to poor quality customers being referred. However we can help improve chances of their approval by:
Starting off with a low plan fee like $35 or $45 plans if customer doesn’t currently have a post-paid service.
Recommending SIM Only if they are new to country, a student or have a poor credit record.
Getting customer to setup direct debit

17. ADT

18. (find on Pacific Compass)
What’s the opportunity?
Break-ins occur once every 3 minutes
80% of homes in Australia don’t have a monitored security solution
Homes with monitored “back-to-base” alarm systems will need to upgrade due to NBN rollout
Customers with competitor security systems already installed may be able to save with ACN and ADT
Available Resources:
(find on Pacific Compass)
- Security Plans
- Quick reference guide
- Security Training

19. Top Tips for Selling Security
How it works
Top Tips for Selling Security
Ask open ended questions Do they have security or have they had their system looked at recently?
Reinforce Monitoring Response at touch of a button from ADT, Police, Fire, Ambulance
The ADT Security App Customers love the access via mobile devices for peace of mind.
Regional Director, Abhinav Gupta

20. Key training for June Business Sphere MyNetFone Click Energy ADT
Cash Bonus
Tips for selling Cloud Phone
Sage for Business
Protection for Business

21. Sphere

22. What’s the opportunity?
Highest monthly residual earning potential of any single ACN Pacific Service
Lifetime Customer points & residuals – as long customer stays connected
Ease of sign-up – ACN dedicated Sydney based sales team to help move customers across and answer any questions

23. What to expect after you submit a lead
How it works
What to expect after you submit a lead
New leads are worked within 1-2 business day
Proposal presented to merchant within 1 business day of statement received
Sphere manages the process from here but they will keep you in the loop
Application signed and can then be approved as quickly as 3-5 business days
Approved to activated can occur within 3 business days –depending on the Merchant - average time is 3 weeks.
What exactly is Merchant Processing. Let’s break it down.
Sphere specialise in providing businesses the ability to accept credit card payments in-person, by phone, and online, through POS, terminals, web-based gateways, and e-commerce integrations. Essentially – We help business owners accept credit cards, no matter how, no matter where, and through any means.

24. IBO offer

25. MyNetFone

26. (find on Pacific Compass)
Need to know
Available Resources:
Cloud Phone – the smart, NBN ready phone system made for small business
Cost-effective solution
User-friendly customisation
Mobile accessibility
Unlimited calling within Australia
BYO phone numbers
(find on Pacific Compass)
- Cloud Phone Summary
- Essentials reference guide
- Security Training

27. Top Tips for selling Cloud Phone
How it works
Top Tips for selling Cloud Phone
Approach business contacts Ask favour to speak about their business phone service and saving money.
Ask and observe Have they considered switching their phone service? Want phones to work on nbn™?
Hand over to the experts If happy to submit details. MyNetFone are quick to respond and speak to your customers.
Executive Team Leader - Climant Neethinatan

28. Click Energy

29. Need to know Business plan options available:
Business plan options available:
ACN Sage Business with Built-in discount
ACN Business Point with Pay on Time discount 
Small Business customers can now take advantage of Click Energy’s great value Sage for Business plans, with value factored into usage and supply charges, plus ACN Business Point is now available. 
These plans are available to Small Business customers in NSW, VIC, SA and South-East QLD. 
Flyers and signature available on Pacific Compass to use to reach out to your Small Business customers.

30. ADT

31. What’s the opportunity?
High % of small business in Australia already have a monitored security solution
Small business with “back-to-base” alarm systems will need to upgrade due to NBN rollout
Customers with competitor security systems already installed may be able to save with ACN and ADT

32. How to sell ADT Security
How it works
How to sell ADT Security
Identify a prospect.
Submit a lead via your Personal IBO Website
Let ADT handle the rest. An ADT Security expert will contact your prospect.

33. Promotional Bonuses

34. Promotional Bonuses