1. EISI- Government The Egyptian Information Society Initiative
Arab Republic of Egypt
The Egyptian Information Society Initiative
EISI- Government
for Government Services Delivery
Presented by: Sameh Bedair
E-Government Program Director

2. The Government of Egypt realizes that:
The development of a strong CIT sector is its key to foster local competitiveness in the global arena.
EISI-Government is a major milestone for Egypt
To bridge the digital divide.
To convert to an Information Society.

3. Egyptian Information Society
Access
Health
Learning
Business
Commerce
Culture
Egyptian Information Society
Government

4. Vision
Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process
Customers:
Citizens, Business men, Investors, Companies, …
The first step to have efficient service is to eliminate administrative burdens

5. T he vision is guided by three main principles
Citizen centric service delivery: The program slogan is "government now delivers" which reflects government intention to develop a one stop shop e-services approach focused at citizen's needs. · Community participation: EISI Government is a project with nation wide impact, thus community participation is a must. Citizens' demands are constantly being analyzed and reflected, and private/public sector companies are active participants in project's implementation and management. Efficient allocation of government resources: The project proposes techniques for increasing the level of efficiency of the Egyptian government. Productivity, cost reduction, and efficient allocation of resources are among the major expected outcomes from project implementation.

6. E-Government - The Vision
Trusted Infrastructure
Empowered Employees
Business Operations
Citizen and Business Services
Egypt eGov
-Trusted Infrastructure: e.g. The Government Gateway (BAWABA), and e-government standardizations, Ministries infrastructure templatization
-Empowered Employees: e.g. Personnel Training, Infrastructure Projects ( , intranet, MS Desktop Deployment)
-Business Operations: (e.g. Documents Workflow, Enterprise Project Management)
-Connected Citizens and Businesses: (Government Portal, Citizen and Business services like Taxes, car licenses, etc…)

7. Government Now Delivers
Transformation
EISI-Government Program
Government Now Delivers
The Simplest Way

8. Objectives of eGov. & Administrative Simplification
Tailoring government services to meet citizens expectations.
citizens expect administrative simplification
Creating a conducive environment to investors.
administrative simplification attracts investors
Availing accurate and updated government information.
Increasing Government efficiency through modern management techniques and new working models.
Reducing government expenditure
Fostering local competitiveness and increasing globalization readiness

9. Work Groups Legal group E- Signature  E-Contracting Cyber crime
Technical group Networking  Information security 
Interoperability 
Document management 
PKI 
Services for special needs
Financial group e-Payment framework ~

10. Challenges and Solutions
Legal and regulatory :
Remote authentication mechanism.
Security and privacy issues.
Technological:
Lack of unified standards
Multiple service providers
Isolated communication islands of
government bodies.
Culture and economic:
Poor penetration of credit cards
Inexistence of suitable e-payment
method.
challenges
Basic Infrastructure
Project
Objectives
Enhancing Egyptian government readiness to accept a strong local program and to smoothly integrate in the global community.
E-signature and
Public Key Infrastructure.
Document of standards.
Government
gateway.
Government communication
network.
Simple but comprehensive
e-payment framework

11. Challenges and Solutions
Government :
Reputation of quality of services.
Inconvenience of
delivery mechanisms
Overlap among service providers.
Citizen:
Computer illiteracy
Low PC and internet penetration.
challenges
Service Delivery
Project
Objectives
Providing timely, customized and quality measured government services to the citizens and investors through convenient delivery channels.
Reengineering services
and availing them.
Establishing
service centers
Establishing programs
to distribute PCs .

12. Challenges and Solutions
Reluctance and mistrust of automation.
Inflexibility to modify workflows
(wrongfully thinking its illegal).
Multiple auditing bodies.
Overlapping authority among
government bodies.
Adopting new philosophies and
practices of modern management.
challenges
Back office Automation
Project
Objectives
Increasing efficiency
And
reducing expenditure
EISI-Government ERP
Document management
and electronic archiving.
Business process
automation.

13. Challenges and Solutions
Reluctance of information sharing
among government bodies.
Security and privacy issues.
Ownership and copyrights issues.
Lack of unified data dictionary and
definitions.
challenges
Economic Databases and Decision Support
Project
Objectives
Providing accurate and updated information to serve investors and to support the decision making process.
Creation and
update of databases. .
Drafting standards and laws
for information sharing,
copyrights, and ownership.

14. Challenges and Solutions
Draft and Publish Standards
No document of standards
E-signature law and PKI Infrastructure
No legal framework to authenticate persons over networks
Simple e-payment framework
Fear of electronic payment
Low penetration of credit cards
No payment tools for simple citizens
Multinational Contracts
Low ICT readiness of government enterprises
Government Gateway
Complexity, overlapping and variety of service providers

15. Fact !!!! NO Sucsussful eGov. Without considering and implementing
administrative simplification

16. Examples Physical e-Alex , Customer Centers One-stop shops
Web-portals
Simplification & elimination of steps in procedures.
Time limits.
Prizes and Incentives. MSAD Competition
Creating national data warehouse and data mart.
Sharing government information. Our Dream
Monitoring and measuring administrative burdens.

17. Objectives and Components
Readiness
(Local and International)
Basic Infrastructure Project
Distinguished services
Attract Investors
Service Provision Project
Enhance Efficiency
Reduce Expenditure
ERP
Doc Arch & Mang.
Local Governerates
Business Process Automation
Gov Net
Procurement
Intranet
Accurate Updated Information for Decision Makers and Investors
Economic Data Bases Projects

18. Infrastructure Companies اCitizens Investors Suppliers Service Centers
Internet
Telephony
Networks
Bawaba
Government Network
Firewalls
(Ministries
National Database
Infrastructure
PKI
Networks Standards
Security Specifications
E-Payment Standards
Special service needs
Application development
Doc. Classification & Handling
E-Signature

19. Policies and Strategies
Government wide initiative not MSAD owned
Partnership with Multinational IT Companies
Outsourcing implementation
Public Private Partnership
Encouraging new models for financing
Non-centralization
Incentive programs for adoption and ICT employees …

20. www.egypt.gov.eg Gateway- Scenario www.egypt.gov.eg www.tax.gov RE
Taxes
Justice
Health
Housing MC
DBE AE

21. Why a Gateway? Integrate with multiple back ends
Connect various platforms
Customer centric interface
Higher security and privacy
Higher return on Investment

22. The future of government services
Represents the new government philosophy in serving citizens.
Service outreach and 24x7 accessibility.
Inaugurated January 04

24. Why a governmental gateway?
Ability to search for information and content
Official source of news and information
Important alerts to citizens
The internet is revolutionizing the way business is done, it has become necessary to capitalize on the internet
Providing one single point of contact for governmental information and services (source of official information)
Marketing value by alerting citizens (such as the ID issue) and getting feedback (such as CRM)
Achieve effectiveness and efficiency to reduce load on governmental offices and provide faster services by leveraging the internet

25. Uniform Foundation Support
Multiple Portal
One Access Portal
Multi-Government Portals
Uniform Behavior Across Portals
Government to Government
Government to Business
Government to Consumer
Multiple Services
Bilingual Portal
SSO Platform
Built on Open Standards (XML, SOAP, Web services)
Authentication
Intelligent Routing
Request Tracking
Avoid duplication
Standardize communication
Multiple Devices
Computers
Smart Phones
PDA

26. Portal: User Interface
Front End
E-Government Gateway
Middle-Tier
Routing
Tracking
Authentication
Prioritizing
Avoid duplication
Standardize communication
Service 1
Service 2
Service 3
Service 4
Services

27. Financial Institutions Information and services
Egyptian Bawaba
Business men
Citizens
Brokers
Portal
Financial Institutions
Gateway
Ministries
Information and services

28. Platform Independent Back-End System Gateway Service Connector
Request Results
Results Displayed
Service1
Request Results

29. Availability Delay Data Delay Back-End System Gateway 3 trials
Service Connector

30. Service Levels Information services. Inquiry services.
Full transaction.
Integration between agencies
Push Vs Pull
Interaction
Personalization based on AI.

31. We’re just getting started!
Cairo and Alexandria Opera House Service on BAWABA
Alexandria Municipalities Automation (e-Alex)
Medical Insurance Service on BAWABA
Universities Graduation Certificates Service on BAWABA
Ministry of Administrative Development Web Site
Egyptian Organization for Standards and QC Web Site
Social Fund for Development Service
E-GAS Service on BAWABA
Real state Taxes Service
Egypt Gateway Engine v 2.0
Tourism Police v2.0 Service on BAWABA
In Progress TODAY!!
Cairo Traffic Service on BAWABA
Egypt Gateway Portal v 2.0
MCIT infrastructure ver 2.0
Public Notary Service on BAWABA
Egypt Post Infrastructure v2.0
Appeal Court Service on BAWABA
If you think that that was an achievement let me share with the list of projects that are in progress. The most important one is the Gateway v 1.5 which includes technology and architecture upgrade as well as the BAWABA new look and feel to cater for the increasing number of services. This is the BAWABA new look.
So many citizen and business services are currently under development to be part of the BAWABA. Some of these are under testing, some are under planning phase, some in queue and other in study phase. All target to finish before the end of this calendar year 2005.
Alexandria Traffic Service on BAWABA
Delta Electricity Service on BAWABA v2.0
National Organization for Management Web Site
Egyptian Consulates Services on BAWABA
Giza Traffic Service on BAWABA v2.0
Flight Positioning Service on BAWABA
Ministry of Administrative Development Infrastructure Project
Alexandria “Hay Sharq” Municipality Service on BAWABA
Taxation of Commercial Vehicles Service

32. Government Gateway IVR SMS Citizens The Internet Telephone Network
Citizens - SMEs
Citizens
Call centers
Intermediaries
(Post offices..)
Telephone Network
Citizens
Businessmen
Companies
IVR
The Internet
SMS
Government
Gateway
Service providers

33. Return on Investment Economical Social Direct Indirect
1-3% savings in procurement =
20-60M L.E.
Utilizing 0.5% of dead inventory =
200M L.E.
Savings from 100K transactions on line =
9 M L.E.
Indirect
Increase local demand on ICT
New jobs
Less traffic …
Services
Better environment
Less interaction of employees and public!

34. True Challenges!!
It is very easy to get two computers to talk to each other …
Try to do the same with government employees and government agencies !! OH

35. For more information please visit
Thank You
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