1. Time for a new way to measure User Experience?!
Klaus Enzenhofer
Team Lead Center of Excellence
#kenzenhofer

2. What really matters

3. The Performance Impact
Navigation Timings
This is 2012 style!

4. The Performance Impact
Page Load Time
2.0s
8.0s
(4 x 2.0s)
Satisfied
Tolerating
Frustrated
Navigation Timings

5. User Action Response Time
W3C Timings Blindspots!
Single Page Load Apps
Omni Channel Market
Navigation Timings
Navigation Timings
User Action Response Time

6. Errors – Have the biggest „social“ impact!

7. Errors
User Action
Response Time
User Experience Index

8. Learn from a Users Journey
Last Action is the Key Indicator

9. Errors
User Behavior
User Action
Response Time
User Experience Index

10. Is this STILL Enough?
Bandwidth

11. User Experience Index User Behavior Errors User Environment
User Action
Response Time
User Experience Index

12. Team Lead Center of Excellence
This is today!
Klaus Enzenhofer
Team Lead Center of Excellence
#kenzenhofer