1. Partnerships and Processes: Managing Complexity
CS3.1.2
Partnerships and Processes: Managing Complexity
Mary Blackwood
TUESDAY 9 OCTOBER, 2007
Project Management - Setting the Standard
Australian Institute of Project Management National Conference 2007
Hobart Tasmania October 7 – 10, 2007

2. Partnerships and Processes: Managing Complexity
Mary Blackwood
October 2007

3. The National Agenda 2002 – HealthConnect:
Australia’s proposed network of electronic health records
A health information network for all Australians
‘Right information, right place, right time’
2005 – HealthConnect:
An overarching change management strategy to improve safety and quality in healthcare by establishing and maintaining a range of standardised electronic health information products and services for health care providers and consumers. HealthConnect Implementation Strategy, Version 2.1 July 2005 (Revised)

4. The Local Statement of Purpose
In Tasmania, HealthConnect will improve services through the delivery of integrated electronic health information

5. Project Framework

8. Messaging Project: Electronic Notification of Hospital Events (ENHE)
North West
NWRH
(both campuses)
February 2006
Launceston
LGH
November 2005
ENHE commenced in:
Hobart
RHH
May 2006

9. Messaging Project: Electronic Patient Care Record (ePCR)
The ePCR project was officially launched by the Tasmania Health Minister, Lara Giddings who said,
“The pilot project builds on Tasmania’s reputation for testing, adopting and implementing the latest in eHealth solutions and partnering with others to benefit patient care.”

10. Enabler Project: Provider Directory Current sharing of provider information
General Practice
Aged Care
Allied Health providers
Public Hospital Patient Administration systems
Pharmacy
Ad hoc sharing of provider information between groups
Mental Health
Public Health
Oral Health
Palliative Care
Provider Directory currently GP only
Public sector
Private sector

11. Enabler Project: Provider Directory Planned model of sharing of provider information
Tasmanian Health Provider Directory
DHHS
General Practice
Pharmacy
Aged Care
Allied Health
Provider information provided and updated in line with agreements
Provider information distributed according to agreements

12. Manage by Process: Governance

14. Manage by Process: Inclusiveness
Advisory Group membership comprises:
- Aged and Community Services Tasmania (ACST)
- Consumer Representatives x 3
- Department of Economic Development (DED)
- Department of Health & Human Services (DHHS)
- Department of Veterans Affairs (DVA)
- General Practice Tasmania (business and medical representatives)
- HealthConnect Tasmania
- Medicare Australia - Tasmania Branch
- Pharmacy Guild
- Pharmaceutical Society of Australia (PSA)
- University of Tasmania

15. Governance Tips Put specific resource into Governance
Select members well
Facilitate participation
Structure - schedule - reports
Project overview
Milestones - current
Milestones - future
Risk and dependency management
Budget management

16. Governance Tips
Communicate

17. Choose a Methodology Tasmanian Government Project initiation
(Department of Premier and Cabinet)
Project initiation
Structure and governance
Stakeholder engagement
Risk management
Implementation

18. Quality Improvement Council
Integrate
Designate
Document
Communicate
Evaluate

19. Partnerships

20. Partnerships: A range of approaches
SELECTING
PARTNERS
Competitive
tender
Submission
Invitation
Community development
NATURE OF
PARTNERSHIP
Purchase of
services
Complementary goals
Shared goals
Shared values
MANAGING
Contract management
Contract and relationship management
Relationship management
Trust
PERFORMANCE
MEASUREMENT
Inputs
Outputs
Outcomes
Joint outcomes
RISK CONTROL
Risk lies with partner
Each party carries different risks
Shared risks
Australian Government Website

21. Partnerships: The Mechanisms
Funding Agreements
Service Level Agreements - Information Services - Acute Health Services - Tasmanian Ambulance Service
Contracts - GP Tasmania - Pharmacy Guild

22. Complexity: The Management System