1. REGISTRARS’ CONFERENCE 2018
Dr. Loretta O’Donnell
Vice Provost, Academic Affairs, Astana
September 2018 .
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2. The conference is ending
Where are we going?
How do we get there?
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3. The Registrar Community
Current reality
Ideal future
LEADERSHIP
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Registrars as leaders
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Consider:
How can the Registrar community reinforce principles of academic integrity?
What are the next steps?
What resources are available?
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6. Creating a winning game: The integrity ecosystem
Registrar
Faculty
Students
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7. Changing expectations
From
Local students
Local regulations
Local accountability
Reactive
“Just in case” To
International students
International regulations
International accountability
Proactive
“Just in time”
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Reflection:
Which of the ideas from this conference would work in your university?
What are the advantages and disadvantages of these ideas?
What potential obstacles do you foresee?
How would you overcome these obstacles?
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How do we get there?
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12. The Roles of the Registrar
1 Role models of international standards
2 Technical experts
3 Symbols of service
4 Reinforcers of integrity
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13. Capabilities for Renewal
Turner and Crawford Corporate Capabilities Model (1998)
Exploitation
Exploration
Operational
Reshaping
Business Technology
Market Responsiveness
Performance Management
Engagement
Development
Competencies
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“It is not the strongest of the species that survives,
nor the most intelligent;
it is the one that is most adaptable to change.”
Charles Darwin
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15. Managing resistance to change (Kanter, 1983)
Obstacle to change
How to overcome obstacle
1. Loss of control
Invite all relevant people to plan change
2. Excess uncertainty
Create safe processes, clear timetable
3. Excess surprise
Lay groundwork, plant seeds
4. Excess difference
Keep what works, focus on key points of change
5. Loss of face
Maintain dignity, celebrate past achievements
6. Concerns about competence
Training, mentoring, support systems
7. More work
Acknowledge and reward, include families if appropriate
8. Ripple effects
Consult broadly – predict the ripples, manage them
9. Past resentments
Gesture to the past before creating the future
10. Sometimes the threat is real
Be honest, fair and fast
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16. Creating an integrity ecosystem
Asking hard questions…
Personal change
Explore beneath the surface
Break the silence
Ask “why?” five times
Listen
Respect colleagues
Learn from mistakes
Say sorry
Be prepared to change our minds
See ourselves as others see us
Repertoire of leadership skills
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Selected Resources
Nazarbayev University – Office of the Registrar International Professional Associations Your students Your faculty Your colleagues International partners and international standards
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