1. After Sales Policies & Procedures
Training Session for Service School

2. Discussion Overview Dekker Warranty Policy Pump/Product Failure
Pump Return Policy
Product Return Policy
Field Service Work

3. Dekker Warranty Policy
Vmax Systems: 3 year warranty
Vmaxᴹᵀᴴ Systems: 1 year warranty

4. Dekker Warranty Policy
DuraVane Pumps, Systems, Compressors: 2 year warranty

5. Dekker Warranty Policy
Titan and Maxima-K Liquid Ring Vacuum Pumps and Compressors: 2 year warranty

6. Dekker Warranty Policy
Custom Engineered Systems: 1 year warranty
Rebuilt Pumps and Systems: 6 month warranty
Mechanical Seals: 90 days*

7. Dekker Warranty Policy
What is not included?
Products disassembled by the customer.
Maintenance items: oil, seals, bearings, filters, vanes, etc.
Any products misused or neglected or damaged because of customers’ application.
Third party components are
subject to manufactures’
warranty.

8. Pump / System Failure
Product failures must be reported directly to Dekker immediately.
Customer is expected to do basic troubleshooting and take pictures or videos if necessary.
All field service work or service trips must be pre-authorized by Dekker.

9. Pump/Product Return Policy
Purchase order is required to release a replacement pump or product.
Dekker does not cover expedited shipping in any circumstance.
Return Material Authorization (RMA) form must be completed by the customer or distributor.
RMA number will be generated to return the original product.
All product must be returned pre-paid. Collect freight will be refused.
If found warrantable, after a complete
evaluation, a credit memo will be
issued in full including shipping.
A minimum 25% restock fee applies.
If product is damaged by customer as
a result of mishandling or poor packaging
for return shipment, this may be increased.

10. RMA FORM
ALL returns, both covered under warranty and not, require an RMA form to be completed.

11. RMA FORM
ALL returns, both covered under warranty and not, require an RMA form to be completed.

12. Field Service Work
All field service work or service trips must be pre-authorized by Dekker.
Maximum labor rate of $75/hour.
Maximum mileage rate of $0.54/mile.
Reasonable time limits will be
determined by Dekker. Dekker
will not cover additional time
for technician errors or troubleshooting.

13. Questions?