1. Kayla Kisner Education Technician

2. West Virginia University
Credentials
West Virginia University
Bachelor of Arts in Communication Studies
Minor in Sociology
Graduated December 2012

3. Federal Correctional Institution-Morgantown Education Intern
Input educational data into the Inmate Skills Development System
Assisted with the maintenance and control of Inmate Central Files
Reviewed operational procedures, policies, program objectives, program statements and institutional supplements.
Conducted inmate interviews to obtain educational background
Assisted in the planning of Affirmative Action events including a Bureau wide Diversity Day
Conducted visual searches of inmate work and living areas in search of contraband.
Sat in on Unit Team during program review and noted Unit Teams recommendations for inmates enrolling in vocational training of educational courses.

4. Eye To Eye Optical - Morgantown Optometrist Assistant
Research and correspond with various insurance companies
Prepare correspondence for management staff
Train new employees on office policies and operation of office equipment
Maintain and file patient medical charts
Obtain and record patient’s preliminary case history
Process insurance claims
Prepare patients for vision examination

5. University Health Associates-Morgantown Physician Service Representative
Managed high call volumes from patients and external physicians through the WVUH Health Line and the Medical Access and Referral Line.
Conducted research to obtain correct referring physician information.
Maintained and updated multiple databases for West Virginia University Hospital.
Scheduled outpatient appointments for University Health Associates.
Processed inpatient transfers to WVUH and Chestnut Ridge Hospital.
Facilitated correspondence between WVUH and a variety of external medical professionals.

6. Knowledge Required by Position
Thorough knowledge of the operational procedures, policies and program objectives. Both departmental and Bureau wide.
Have a good working knowledge of SENTRY and Inmate Skills Development System to sufficiently input and retrieve inmate education records.
Possess working knowledge of education department operation, goals and structure for a diverse range of inmate participants at all levels of instruction.
Knowledge and skill to effectively counsel inmates of a diverse educational and socioeconomic background.
Be familiar with safety procedures for staff and inmate workers.

7. Contact Information
Kayla Kisner 37 Rayford Drive Fairmont, WV LinkedIn VisualCV