1. What is a project? Definition
A Project is a discrete piece of work that has a clear objective, a finite duration and the involvement of more than one person
Examples
Building a new house
Introducing a new system
Launching a new product
Before a project can be kicked off there are a number of questions to be answered – these are captured in your project charter

2. We Use Charters to Avoid?
Lack of focus and direction.
Disagreements about the purpose and scope of the team’s work from both inside and outside the team.
Inadequate or poor support and resources to accomplish the task.
Misunderstandings about the budget and resources allocated.
Less than optimum selection of team members.
Increased likelihood that the team’s work will conflict with or duplicate another team’s efforts.

3. What Makes a Good Lean Six Sigma Project?
There is no known solution
The root cause is not known
The problem is complex and needs statistical analysis
The problem is part of a process
The process is repeatable
A defect can be defined
Project will take 6-9 months
There are data available
There is a team to complete it

4. SAMPLE SLIDE ONLY SAMPLE PROJECT CHARTER (fictional figures) 4
1. PROJECT TITLE: ASSESS AND REASSESS ( reducing AVLOS in the AMSSU)
5. CHAMPION / SPONSOR: Dr Michael Flately
2. PROBLEM STATEMENT:
The (insert name) hospital currently has an Average Length of Stay (AVLOS) in its Acute Medical Short Stay Unit (AMSSU) of 72 hours ( , 2016 to date). The National Acute Medicine Programme KPI is 48 hrs. Two other Tertiary referral centres within the group with the same bed availability and similar catchment area demographics are achieving the KPI (36 and 44 hours respectively).
The 72 hour AVLOS means that the AMSSU is not functioning as intended and not meeting the needs of the (insert name) hospital in caring for patients on the Acute Medicine Pathway in an efficient and timely manner.
6. PROJECT TEAM:
Lean Trainers – Mater Lean Academy
Project Lead – Dr Gregory House (Acute Medicine Physician)
Project Team Members –
Steve Rogers (Physiotherapist)
Anthony Stark (Estates and Facilities)
Jackie Peyton(Nursing)
Jon Snow (Operations Manager)
Frank Underwood (Strategic Planning)
3. PROJECT SCOPE & BOUNDARIES: Process Start
Patient Referral to the AMSSU
Process Stop
Patient Discharge from the AMSSU to home/rehab/other
Patient transfer to another ward/unit
Patient transfer to Patient Transfer Unit
In Scope –
All process steps from referral to discharge
Patient referral from Acute Medical Unit (AMU) as part of the Acute Medicine Pathway to AMSSU
Patient referral from ED as part of the Acute Medicine Pathway
Patients who have Take Over of Care (TOC) by the Acute Medical Physicians
Out of Scope –
All other wards and units other than AMU,AMSSU and ED
7. VOC - Voice of Customer :
Patients and relatives
ED and Acute Medicine Nursing teams
ED and Acute Medicine Health and Social Care Professionals
ED and Acute Medicine Admin and Support Staff
Acute Medicine Physicians
Emergency Department Physicians
General Practitioners
4. PROJECT GOALS & OBJECTIVES:
Ensure correct patients are referred to the AMSSU/AMU as part of the Acute Medicine Pathway (Right patient, right place, right time)
Reduce the AVLOS of the AMSSU by 25% to 54 hours (by month 9 of Project start)
Reduce the AVLOS of the AMSSU by a further 25% to 40.5 hours by month 12 of Project start)
8. BUSINESS CASE / FINANCIAL IMPACT:
Improved AMSSU bed utilisation rate improves patient flow and obviates charges for breach of AVLOS KPI
Right Patient right place will improve Ambulance Turn Around Times (TAT) and obviate charges for breach of 20 minute KPI
SAMPLE SLIDE ONLY 4

5. BLANK PROJECT CHARTER
1. PROJECT TITLE:
5. CHAMPION / SPONSOR:
2. PROBLEM STATEMENT:
6. PROJECT TEAM:
Lean Trainers –
Project Lead –
Project Team Members - COMPLETE ONLY SECTIONS 1 -5 AT THIS STAGE
3. PROJECT SCOPE & BOUNDARIES: Process Start -
Process Stop –
In Scope –
Out of Scope –
7. VOC - Voice of Customer :
COMPLETE ONLY SECTIONS 1 -5 AT THIS STAGE
4. PROJECT GOALS & OBJECTIVES:
8. BUSINESS CASE / FINANCIAL IMPACT:
Please Complete Sections 1-5 only on this Project Charter and return to by Friday 10th May 2019 5