1. Desktop App Assure Service Microsoft Representative Name June 7, 2019

2. Agenda
Program overview
How we help and what to expect
Next steps

3. Introducing Desktop App Assure
6/7/2019 9:23 PM
Introducing Desktop App Assure
Microsoft App Compatibility Promise
99% of apps work on Win 10 and Office 365 ProPlus, but if you run into an issue, Microsoft will help you fix them at no additional cost!
Delivering application compatibility assistance
Including customer, ISV, and Microsoft-developed apps
Helping you stay up-to-date with confidence
Included with your eligible subscription
Available globally in 10 supported languages
Slide objective: Introduce “Desktop App Assure” service to customers.
Key Message: “Microsoft has your back on app compatibility”
Our promise on app compat
Windows 10 is the most compatible operating system ever
Apps that work on Windows 7 will work on Windows 10
If they do not, we will help you fix them at no additional cost as part of your eligible subscription / SA benefit (150+ seats)
The Desktop App Assure service
Remediate customer developed LOB apps
Developer engagement
Shimming and packaging
Engage ISVs to deliver Windows 10 apps and secure support statements for Windows-as-a-Service
Support for Microsoft first-party products on Windows 10 and Office 365 ProPlus (Including Office Macros & add-ins)
How DAA helps your move to Windows 10 and Office 365 ProPlus
Increased confidence to move forward with Windows 10 and Office 365 ProPlus
Remove app compatibility blockers to accelerate Windows 10 deployments
Accelerated feedback loop into engineering when OS bugs are found
Deliver features into Microsoft products that enable Windows 10 deployments and updates (e.g. Desktop Analytics)
Visit aka.ms/DesktopAppAssure to learn more
Visit aka.ms/DesktopAppAssureRequest to request assistance
© Microsoft Corporation. All rights reserved.

4. Desktop Upgrade Readiness Process
Helping your organization to deploy and consume Windows 10 and Office 365 Pro Plus updates
Ready for Windows
Research compatibility and support statements of 3rd Party Software Vendor applications
Readiness Toolkit for Office
Assess application compatibility for Office 365 ProPlus
Windows Insider Program for Business
Test applications against pre-release versions of Windows
Validate
CUSTOMER
Begin with an inventory of your devices and apps to identify and prioritize the most common apps and hardware in your organization. Group based on business need:
Retire
Keep and remediate (if necessary)
Keep and modernize
Inventory your applications leveraging your current processes and tools to make informed decisions about the update readiness of your Windows and Office clients.
Inventory
CUSTOMER
New! Desktop App Assure
Submit request for assistance at aka.ms/DesktopAppAssureRequest
A FastTrack specialist will connect with you to discuss your application needs and help you remediate compatibility issues
Obtain Windows 10 support statements for 3rd party software
Remediate
MICROSOFT
Key Points to Deliver and Capture​
This slide describes where Desktop App Assure fits into the customer’s upgrade lifecycle​
Customer accountabilities include Inventory and Validate​
Microsoft supports app remediation after customers have tested the apps on Windows 7 and Windows 10, and determine that applications do not work on Windows 10 ​ ​
Inventory​
Working with our customers worldwide, we’ve learned that they usually group their apps into three categories: those they want to retire, those they want to keep and know most will work on Win 10, those they want to modernize​
Desktop App Assure supports your apps that need to be remediated to work on Windows 10​
Validate​
Share a couple of helpful resources to help streamline customer app testing. Links in the Resources section of this deck.​
Remediate​
This program that helps customers remediate apps at no additional cost to their eligible subscription

5. When to contact the Desktop App Assure team?
Has your IT team said or heard the following?
“My app doesn’t work on Windows 10”
“My add-in doesn’t work on Office 365 ProPlus?”
“My app broke when I updated Windows”
“My software vendors/ISV doesn’t support Windows 10”
Technical prerequisites
Currently deploying or updating To Windows 10 and/or Office 365 ProPlus
150+ licenses or more in your subscription (does not apply to ISVs)
For more detailed information on the service
See the service description - aka.ms/DesktopAppAssure

6. What is Desktop App Assure?
Desktop App Assure provides remote assistance to customers deploying Windows 10, Office 365 ProPlus and subsequent feature updates, and who experience valid compatibility issues - at no additional cost with an eligible subscription (150+ licenses).
Services in Scope
Customer Developed Line of Business (LOB) Applications
Determine the root cause and recommend code changes to an application
Shim applications where source code is not available
Address Windows 10 regressions impacting application compatibility
Independent Software Vendor (ISV) Applications
Determine root cause and partner with ISVs to remediate their applications
Engage ISVs to onboard them to Windows 10 and secure Windows 10 Support Statements
Microsoft Windows and Office Applications
Address compatibility issues with add-ins and macros transitioning from Office perpetual clients to Office 365 ProPlus on Windows 10
Address Microsoft products and services targeting a supported version of Windows 10
Address compatibility issues with Windows 10 desktop and web apps
For more information, visit aka.ms/DesktopAppAssure
Key Points to Deliver and Capture​
Why have we made this program available?​
We want to help our customers around the world remediate their apps and deploy Windows 10 and Office 365 ProPlus
We have to learn from our customers, so that we can

7. Out-of-Scope Services
Customer and/or Partner Accountabilities
FastTrack can't remediate older versions of ISV apps, add-ins, or macros if there are newer versions supported in Windows 10 and Office 365 ProPlus
Inventory and test applications to determine what does and does not work on Windows 10
Research 3rd-party ISV applications in your inventory for Windows 10 compatibility support statements
Make code level changes to customer applications (although Microsoft can provide guidance to developers if source code and resources are made available)
Packaging of applications which do not require remediation
Project management of customer’s remediation activities
Key Points to Deliver and Capture
Though we don’t support these activities, we have resources that can help customers with:
Application inventory
Researching 3rd party applications – Ready for Windows. If you cannot locate a specific 3rd party ISV application support statement, we can help with that.
Code level changes – Microsoft cannot change your application source code, but our engineers will help pinpoint the problem and make recommendations to address the issue
We will package only the applications that we remediate when we apply a shim to remediate the application
We are not able to provide application packaging for all customer apps <application packaging is out scope>
More Context  If we <DAA> remediate an application by providing a shim, then our DAA App Compat Factory team would then repackage the application for the customer
See the service description for particulars
Desktop App Assure Service Description:

8. Next Steps
Identify and test Windows 10 apps, websites and Office 365 ProPlus macros and add-ins that are essential to business operations (leverage Ready for Windows and/or Office Readiness Toolkit)
Review Desktop App Assure eligibility and service description at aka.ms/DesktopAppAssure
Submit request for assistance at aka.ms/DesktopAppAssureRequest
Recommend arranging for a weekly recurring meeting to engage until resolved
Customer needs to arrange for a technically knowledgeable party to address questions
- Developer if this is a custom LOB application and/or
- Application Owner from IT org
Access to the application source code will be helpful if available

9. 6/7/2019 9:23 PM
© 2018 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.