1. Assertive Community Treatment Webinar
Week 5: Community Relationships

2. Today’s agenda Brief Check-In
Update on progress
Questions and Answers
Concerns
Building Community Relationships – Who and How
Developing Referral Protocols

3. How are things going so far?
Updates
How are things going so far?
Questions?
Update on Service Area overlap

4. Connecting w/ the Community
Gatekeepers
Key Informants
Stakeholders

5. Building Community Relationships
Develop talking points for your organization’s executive team, leadership team, and service team
Develop promotional materials
Host a kick-off event to inform and engage community partners
Encourage collaborative problem-solving with stakeholders
Invite community stakeholders to call the ACT Team for proactive responses to clients

6. Format for Referrals Methods for referral Required documentation
Review process to examine appropriateness
Response from ACT

7. Directory of Network Services
Refer to your Care Coordination Plans submitted with your RFA
Include
Specific services
Contact info
Location
Hours of operation
How to make a referral

8. Referral System Assessment and Monitoring (RSAM)
Toolkit originally designed for use among HIV/AIDS service providers to improve referral systems
Now being used for other community health networks
The RSAM toolkit assists in deciding
Which tools to use
How to adapt the tools
How to use the tools for data collection
How to analyze, interpret, and use the information generated
Referral System Assessment and Monitoring (RSAM)

9. RSAM: Two main components
Referral System Assessment (RSA)
Referral System Management (RSM)
RSAM: Two main components

10. Component 1: Referral System Assessment “RSA”

11. Component 1: Referral System Assessment “RSA”
Tools & Instructions for …
Assesses current status of the referral system
Evaluating the processes used to document referrals
Identifying areas that require improvement
Focuses on systems and processes for effectiveness of the referral system
Can be modified to examine appropriateness of referrals
Focuses on functioning at a single point in time

12. Component 2: Referral System Management “RSM”
Monitoring system to track the performance of a referral system over time
Whether or not referrals are being made and completed
Whether counter-referring is occurring
Level of client satisfaction with the referral process
Allows for identification of problems and adjustment

13. Identify referral processes that work well and those that need improvement
Establish RSM into a functioning referral system
Examine the strength and functionality of a referral network
Determine whether referrals are provided in an equitable fashion across gender, age groups, regions, or other categories of interest
Evaluate the success of interventions aimed at improving referrals or service integration
Guide decision makers on how to interpret referral data and make programmatic recommendations based on these data
Develop evidence-based strategies and action plans to strengthen the referral systems
How RSAM Can Be Used

14. Resources