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Ixksfjsokh Communication. Overview What is communication? ixksfjsokh hkq l=ulao Internal and external communication Factors affecting the choice of communication.

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Presentation on theme: "Ixksfjsokh Communication. Overview What is communication? ixksfjsokh hkq l=ulao Internal and external communication Factors affecting the choice of communication."— Presentation transcript:

1 ixksfjsokh Communication

2 Overview What is communication? ixksfjsokh hkq l=ulao Internal and external communication Factors affecting the choice of communication Methods of communication Oral jdpsl Written,sLs; Visual oelau Modern methods of communication

3 Communication is The transfer of information(data) from one person to another. mqoa.,fhla isg ;j;a mqoa.,fhla fj; f;dr;=re f.khdu

4 Internal Communication is wNHka;r ixksfjsokh With people inside the organisation. e.g. Notice Board.

5 External Communication is Between the organisation and people outside. wdh;kh iy Ndysr e.g. Letter,shqus

6 Factors to consider when choosing a method of communications. f;dr;=re ixikaOkh lr ixksfjsokh ioyd f;dard.; hq;= l%ufjsoh

7 2. Speed How long will it take to reach its destination?

8 3. Secrecy Is the method confidential? l%uh ryis.;o

9 4. Record Will a copy of the information exist?

10 The 3 methods of communication are 1. Oral/Verbal jdpsl 2. Written,sLs; 3. Visual oDYH

11 5. ixksfjsokh uQ,Orau mKsjsvh hjkakd udOHh,nkakd ms,s;=r m%;sfmdaIKh

12 The Communication Equation What you hear Tone of voice Vocal clarity Verbal expressiveness weiSu 40% of the message What you see or feel oelSu -ye.Su 50% of the Facial expression Dress and grooming Posture Eye contact Touch Gesture message WORDS … 10% of the message!

13 Oral Communication is Sending a verbal message. Internal Eg. Intercom, face-to-face meeting. External Eg. Radio, telephone.

14 Oral Communication jdpsl Advantages jdis Quick Instant Feedback Disadvantages wjdis No Record May be hard to remember

15 Types of Meeting reiajSuSS AGM: Annual General Meeting. EGM: Extra-ordinary General Meeting. Ad hoc: Informal meeting on the spur of the moment.

16 Secretary f,alus Sends out notices of meetings. Writes up the Agenda. Keeps minutes.

17 Treasurer NdKavd.drsl Keeps a record of all finances. Prepare final accounts. Prepares financial reports.

18 Written Communication Some record is kept. Internal Eg. Notice Board, Memo External Eg. Letter, e-mail, fax

19 Written Communication Advantages Record kept Don’t have to remember everything Disadvantages No instant feedback May not be confidential e.g. fax

20 mKsjsv jslD;sjSu ksoyia lrkak tmd, urkak fus n,a, nk nod od;= kgjd rsh fmd,g tkak fusn,a a,nk nodod ;=kg jdrshfmd,g tkak wusud uf,a frdayf,a jydu tkak ujg fl,jqkd jydu tkak lssxis frdavs mdr bosrsfha md,u, wn,ka jdyK fyuska hkak Don't wash your dirty linen in public

21 A Notice of a Meeting is Information about a meeting. Sent by the secretary. Name: 1 st year PTM Date: 20/10/08 Place: SHS, Tullamore Time: 9.00-3.00 Signed: Aoife Malone

22 An Agenda is A list of topics that will be discussed at a meeting.

23 Sample Agenda 1. MinutesSummary of last meeting. 2. Matters ArisingIssues that need further discussion. 3. CorrespondanceLetters of apology etc. 4. Chairpersons Report Recap of the years events. 5. Treasurers Report Summary of finances. 6. Election of Officers Appointing new officers. 7. AOBAny Other Business

24 Visual Communication Using charts, graphs, videos and television to give a messages internally & externally.

25 Visual Communication Advantages Easy to understand Shows trends and comparisons Disadvantages Some people may not understand Takes time to prepare

26 Rules for preparing charts/graphs Give it a title. Label the Y axis (eg. year) Label the X axis (eg. quantity)

27 Government Agency involved in communication An Post Provides a national & international postal service.

28 Other services fj Publicity post Delivers leaflets for a small fee.

29 Swift post Letter will be delivered quicker for a fee.

30 Freepost Special envelopes where customers can reply to business & they pay the postage.

31 Private telecommunications providers Eircom BT Perlico Orange Meteor Vodafone

32 Telecommunication services Telephones Freefone Texting Answering service

33 Internet E-mail www

34 Teleconferencing Up to 20 people can talk together.

35 Video-conferencing TV link up of sound & pictures for meetings without travel.

36 Recap What is communication? Internal and external communication Factors affecting the choice of communication Methods of communication Oral Written Visual Modern methods of communication

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