1. Airports – Gateways to the world

2. Airports – Gateways to the World Learning objectives :- Categorize airport design Describe the major functions of airport management Discuss aircraft seat comfort Describe airport security

3. Evolution of Airport Started off as simple level fields Converted into huge terminals, air and land traffic congestion Equipped with runways, navigation aids, and ground facilities needed for air travel

4. Evolution of Airport Passenger terminals :- flight operations center with weather office and control tower, security procedures, food and beverage catering facilities

5. Evolution of the Airport Singapores perspective :- Kallang Airport, Paya Lebar Airport follows by Changi International Airport. Changi Airport :- T1, T2 and T3 (due completion in 2007), Budget Terminal, CIP (Commercially Important Person) Terminal

6. Evolution of the Airport Airport Operations big business Important economic contributors Many jobs opportunities

7. Changi International Airport Served by 78 airlines More than 3,800 weekly flights Over 170 cities in the world

8. Changi International Airport 30.35 million passengers passed through Changi Airport in 2004 23.1% growth over 2003 24.67 million 19 awards and accolades e.g. Best Airport in the World and Best Airport in the Asia Pacific

9. International Airports Chicagos OHare, Dallas-Fort Worth International Los Angeles International, Narita International Airport JFK International, Newark International Airport

10. Airport Design 1)Linear Design 2)Pier Design 3)Satellite design 4)Transporter design

11. Flight Operations and Control Tower Flight crews make their flight plans and meteorologists prepare weather forecasts Control Tower :- nerve center of an airport Air traffic controllers keeping aircraft at a safe speed and distance

12. Flight rules Day and fair-weather conditions :- Visual flight rules (VFR) Night and bad-weather conditions requiring instrument flight rules (IFR)

13. Airport Management In Singapores context, run by CAAS (Civil Aviation Authority of Singapore) under the Ministry of Transport. CAAS provides licensing and flight personnel Negotiates Air Services Agreement Safe, smooth and efficient airport operations

14. Airport Management Fixed-base operators (FBOs) companies that provide ground services and support to the aviation industry Singapores equivalent would be CIAS (Changi International Airport Services), Singapore Airport Terminal Services (SATS) and Swissport (Candover Investments and KLM Airlines)

15. Airport management CIAS Group is an integrated ground- handling service provider at the Singapore Changi Airport, provides a comprehensive range of services, for example, airfreight handling, inflight catering, passenger service, baggage handling and ramp handling at the airport

16. Airport Revenues 1)Landing fees 2)Parking 3)Concessions 4)Airport executive clubs

17. Airplanes Major Players are Boeing and Airbus Boeing planes include 777, 747, 737, 767 Airbus 340 and the latest 380

18. Aircraft comfort Comfort considerations Portable electronic devices Smoking Seat information

19. Passenger Air Travel Process Passenger Flow Check-in Boarding passes Ticket lift

20. Passenger Air Travel Process No-shows Voluntary denied boarding compensation

21. Baggage Handling Baggage check-in options a)Hand-carry b) check-in

22. Baggage Handling Excess baggage Lost baggage

23. Special requests Window/aisle seat/centre row Halal food, vegetarian food, kids meals Assistance :- wheelchair, obese persons, medical conditions

24. Flight attendants Preflight duties :- expected weather conditions or potential passenger problems Inflight duties :- distribute pillows, blankets and reading materials Postflight duties :- lost and found items

25. Passenger Safety 911 World Trade Centre terrorism, the ways airports used to operate no longer valid More securities are made to avoid a repeat of the 911

26. Passenger Safety Singapore :- more armed military personnel with the police to display presence Tightening baggage and personal screening creates 28,000 new jobs

27. Summary It explains the evolving roles of an airport from small airfield to a very sophisticated navigational hub. Different government agencies that play their parts in ensuring the smooth running of the airports and its facilities.