1. Nightstop Volunteer Refresher Training
Day / Month / Year

2. What we will cover today
Welcome
Nightstop Quiz
Volunteering Roles and Boundaries
Break
4. Confidentiality & Safeguarding
6. Safety
7. Supporting all guests
8. Supporting you
8. Positive move on stories
Welcome group, thank them for their time. Introduce trainers and volunteers
Housekeeping – share with group fire exits, smoking, toilets, name badges.
Ground rules – phones off / silent. Keep everything confidential. Respect one another
Go through programme for the training. Explain the reason for refresher training – this information won’t be new but is a recap to ensure that volunteers maintain their high standards and hopefully there will be learning that volunteers can take from each other into the way that they volunteer. Welcome any questions they have.

3. Nightstop Quiz

4. Volunteering Role and Boundaries

5. What is driving and chaperoning?
Driving or using public transport to travel with the guest to the host’s home
Chatting with the guest on the journey to make them feel at ease
Introducing the guest to the host
Informing the Nightstop service on safe arrival

6. What is hosting? Dinner, breakfast and a packed lunch
A shower or bath and access to toiletries
A place to wash their clothes
A listening ear
A warm and safe room

7. Contact after the placement
What isn’t volunteering?
Advise
Money or gifts
Letting guests
stay in the house
or vehicle alone
Physical Contact
Contact after the placement

8. Professional Boundaries Recap
What are they?
Professional boundaries set the framework for a relationship and establish expectations and limits
Engage volunteers in why we need boundaries:
Everyone knows what is expected of them
Doesn’t set up any false expectations Not setting a boundary for something that is unsustainable for you or other volunteers to maintain could lead to the guest setting up false expectations which will be broken at a future point in time.
Ensures the relationship remains formal Many guests have had no positive relationships with adults and that you may be the first. Without boundaries it could lead to dependency issues with you. Stress the importance of protecting themselves as volunteers.
Why do we need them?

9. Professional Boundaries Recap
How to set healthy boundaries…
Be confident to say NO when appropriate
Set boundaries at the earliest opportunity
Ensure the guest understands the reasoning behind
every decision
Show empathy and understanding
Respect diversity
Ensure the guest feels supported

10. Professional Boundaries Recap
Boundaries for volunteers include
Don’t share personal numbers
Don’t tell the guest directly you can host them again
Treat all guests with equal respect
No alcohol or drugs at any point of stay or journey
Do not give the host’s address to anyone (no visitors)
No smoking inside the house or vehicle
Respect volunteers and follow the schedule
See Refresher Training Plan Scenarios

11. Confidentiality and Safeguarding
This will cover recognising the signs of abuse, dealing with disclosures, confidentiality and GDPR

12. Confidentiality and Safeguarding
Dealing with vulnerable guests, it is important to…
Recognise signs of abuse
What might these be?
Know how to deal with disclosures
What are the key things to remember if somebody is disclosing abuse to you?
Keep all information about guests confidential
See Refresher Training Plan

13. General Data Protection Regulations (GDPR)
Any information you have about a guest, even if they don’t end up staying with you, MUST be destroyed.
If you write their name, destroy it
If you jot down their phone number, destroy it
Ask the group what type of information volunteers might need to get about a guests and a potential placement. Ask them how they may store that (would they write it, text it , it to anywhere?), how they may share it with other members of their home (i.e do they inform partners of who is placed, how do they do that?). Ask  what happens when that guest leaves the next day.
Explain that this is personal and sensitive data. Most people will have come across GDPR in their working lives. Explain that this also places a duty on the Nightstop service to keep individual information safe and only for as long as it is needed. Volunteers should destroy any information they have about a guest when that guest is no longer staying with them including any scraps of paper on which they have scribbled a name or number. They shouldn’t keep anything that identifies a guest.

14. Safety in your home or whilst travelling
Stress the importance of not setting vulnerable guests up to fail
What do you have in your spare room, kitchen, bathroom? What needs to remain? What should be stored safely away?
All hazardous items should be locked away – think of chemicals or medication. Nightstop staff will discuss this at the next home visit which focusses on health and safety
All alcohol should be hidden or locked away
Keys, phone and wallet should be kept on your person – compensation is available but not when belongings have been left out.
All valuables should be locked away. We are setting guests up to fail if we leave things out to temptation.
Explain about the on call phone number and where this can be found
In an emergency call 999 first & then inform Nightstop via the emergency on call line
Report any incidents, accidents and near misses to Nightstop staff who will deal with it from then (this means anything that causes or nearly causes ill health or damage. From including electric shocks, a dog bite, burning themselves when cooking.)

15. Supporting All Guests

16. What does this mean in terms of Nightstop?
Supporting all guests
No person should be treated less favourably than any other person because of their race, ethnic origin, nationality, religion, disability, sex, age, marital status, or sexual orientation.
What does this mean in terms of Nightstop?
any top tips?
Read Nightstop statement, then ask group what they think this means in practice. What issues may arise where volunteers need to respect diversity and accommodate difference?

17. Supporting you
What Nightstop service does to support volunteers, to know that they can utilise:
24 hour on call
6 monthly face to face meetings
Annual review
Socials
Etc.

18. Positive Move On

19. Emily’s Story
Use one or two of your recent case studies to show how being placed in Nightstop can help a guest

20. Nightstop News What is new in the last 12 months of the service?
Any future developments that will soon be in place?
E.g.
- new risk assessment
- different partners that the Nightstop works with
- Any add-on services such as mediation that the service is doing