1. Cloud 101 & The Best Path John Lindsley – Vice President, Channels
4/24/2019

2. AGENDA Effects of, and opportunities with, digital transformation
Service-based economy
Business drivers & benefits of cloud adoption
Why Mitel?
Questions

3. Effective use of technology accelerates the speed of business

4. Digital Transformation Defined
According to The Enterprisers Project,
A community of CIOs discussing the future of business and IT:
According to John:
“The integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers. Beyond that, it's a cultural change that requires organizations to continually challenge the status quo, experiment often, and get comfortable with failure.”
“Digital transformation is how a company deploys or consumes technology to improve productivity, to create differentiation, and/or to disrupt a business or an entire industry.”

5. Digital Transformation Fuels Industry Disruption
Taxi medallions in NYC - $50K in late 70’s, to over $1M by 2014
Uber arrived in NYC in 2011, but 2015 Uber outnumbered taxis
March of 2017, one sold for $241K, lowest level in a decade
13K-14K medallions
But 90K for-hire vehicles

6. Digital Transformation Fuels Workplace Productivity

7. Making it personal – own versus subscribe?

8. Why Cloud in the workplace?
Static to Dynamic
End of 9 to 5
Team
Collaboration
Easy Access to Information
Workplace 20 years ago, work was somewhere you went
Now it’s something you do
So how you communicate needs to change as well…
Also millennials not just in workplace, but more and more, making strategic business decisions for the company
43% of workers said they spent at least some time working remotely
Today’s modern worker is constantly on the go
Remote / telecommuting teams are multiplying
In-house communications switching to real-time collaboration tools
Immediate
Easier to sort through what is relevant / stay organized
Continual conversation
Siloed apps create disjointed teams

9. The changing workplace impacts IT and beyond
Endless Endpoints
Rapid
Innovation
Need for
Enablement
Easy and Flexible
Laptops, handhelds
More LOB owners
Collaboration crossing boundaries & oceans
Workforce – millennial
Use example of Massey
Massey Services employs approximately 2,100 team members and operate 1,800 vehicles that provide residential and commercial pest prevention, pest control, termite protection, landscape care and irrigation services to over 600,000 customers from Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina and Oklahoma.

10. Features of cloud communications & collaboration
Out-of-the-box UC&C features and integrations
In-office experience, no matter the device
Pre-configured, straightforward deployment and implementation
Automatic upgrades, always running on the latest version
Secure and reliable: calls, texts, s
Never miss a message or call when you’re on the go
Collaboration work groups & teams
Cloud-based applications enable a business to access communications, collaboration and information via their WAN/LAN, without having extensive equipment onsite to house and maintain. Cloud solutions are generally hosted by 3rd parties like Mitel, manage end to end so your customers experience a flexible, secure and reliable environment.
This Is why users like it!

11. Benefits of moving communications and collaboration to the cloud
Cost:
All-Inclusive
Fixed-OPEX
Pay Per User Consumption
Maintenance Included
Technology:
Always Current
Big Business Features
IT Resources
Point and Click Admin
Ease of Use:
Add/Move Users and Applications
Same Experience Across Devices
Mobility:
Collaboration
In Office Experience Anywhere
Security:
Disaster Recovery
Data Back Up
Voice Encryption
Spend some time here
Local/LD is included
Big biz features with small
Security – better than having it on prem
2-3 of these typically at top of list

12. Ideal business dynamics could include…
Want easy, plug and play solution
Need out-of-the-box features and integrations
Desire enterprise functionality without the cost or complexity
Are growing and want quick implementation and replication at other sides
Prefer automatic upgrades & hands-off approach
Mobile users
Sales or service fleet
Multi locations
Aging or depreciated PBX with high maintenance, PRI, LD and MAC costs
Seasonal businesses, or anyone with need to add/remove users on the fly
Shrinking IT budgets or limited IT staff
Work at home employees
Not a good prospect – hospitality

13. Cloud enables business efficiencies and improves productivity
Optimize staffing
Improve Collaboration & Accessibility
Predict recurring costs
Easier implementation
Differentiate the customer experience
Security
Reliability
Compliance
Network Readiness
Install/support process

14. 70M+ GLOBAL USERS #2 IN 4,600,000+ #1 #1 IN FIVE CORE MARKETS 84,000
IN COUNTRIES
Mitel Today
4,600,000+
GLOBAL CLOUD USERS
MORE THAN 1.3M+ UCaaS USERS GLOBALLY
#2 IN
CONTACT CENTER
SYSTEMS SHIPPED GLOBALLY
IN TOTAL
CLOUD SEATS #1
#2 IN UCaaS WORLDWIDE
GLOBAL CONTACT CENTER SEATS
MORE THAN
84,000
Channel is our Business NO DIRECT SALES FORCE

15. Why Mitel for UCaaS Cloud Migration Expert and Market Leadership 1
Deep understanding of cloud migration; 45 years of communications experience
#2 in UCaaS; Third-Party validation 2
Dedicated to Delivering Great Customer Experiences
Straightforward onboarding with minimal disruption
Customer Success Managers for adoption, expansion, advocacy 3
Ease of Use
Telecom background not required
More time for other strategic initiatives
Service Reliability & Security
Built in-house solutions for complete control, end to end
Continued R&D and strategic partnerships 4

16. Questions?