1. Facilities
RA Training

2. Introduction
Facilities at GVSU
First-Year style options
GVA

3. All work orders can be placed by residents?
FALSE

4. We have a separate work order system for furniture.
TRUE!

6. Issue
Facilities
HRL Move Crew
Other*
Bathroom Fixtures X
Bed Pins
Bed Rails
Beds
Bookshelf/Hutch
Cable Outages/Connections
Carpet/Tile
Chairs
Desks
Dressers
Electrical Switches/Plates X 
Floors/Walls/Ceilings
Heating/Cooling
Ice/Snow Removal

7. Internet X
Kitchen Appliances
Kitchen Cabinets/Drawers
Laundry Machines/VTM Machine
Light Bulb Replacement
Locks/Doors
Pest Control
Phone
Plumbing
Recycle Bins
Trash Cans
Vending Machines
Wardrobes
Window Screens
Window/Glass replacement

8. Common area TV’s are an IT work order.
FALSE

9. For emergency work orders, call 331-3000 or 331-3255 for downtown.
TRUE!

10. A spilled bowl of cereal in hallway is a facilities emergency.
FALSE

11. ‘The heat in my room isn’t working’ is a facilities emergency.
TRUE!

12. Furniture safety concerns during move in should be reported to GA/LCD.
TRUE!

13. It is ok to email residents about an upcoming fire drill.
FALSE

14. Facilities work orders should not be submitted for any drywall issues smaller than a fist.
TRUE!

16. Vaping or E-cigarettes do not trigger smoke alarms.
FALSE

17. Cooking Popcorn in Microwave
When making popcorn:
Properly remove from sealed package
Insert into the microwave
Don’t press the “popcorn” button on the microwave (as this could cause it to overcook)
Set timer for no more than 2 minutes
Stay in general area of microwave until popcorn is completely done cooking

18. Sitting items on stovetop
Before using stovetop:
Make sure there aren’t any items sitting on top of the stove (such as towels, rags, or paper)
If there are any items present, remove them
Ensure there is enough space between pots on the stovetop and items on nearby counters

19. Cooking on Stovetop When cooking on a stovetop:
Always stay near stove during entire cooking process
Be aware of any signs of burning (such as smoke, smells, or abnormal temperature changes)
Make sure you have enough space on the stovetop (no unnecessary pots or pans present)
This decreases chance of bumping knobs accidentally

20. Using oven to prepare meals
Prior to using the oven, you should:
Open oven and make sure nothing is inside
If there is something in oven, remove it
Never turn on oven if you haven’t checked inside to make sure there aren’t any items present.

21. Procedures if fire does takes place
If a fire does occur during any of the activities mentioned:
Call 911 if necessary
Pull fire alarm as your leaving
Sounds to activate building evacuation and acts as a notification method
CUB or Customer Service notified of all fires
Also Pew Campus -Secur Alarm (outside agency)

22. Coffee makers are allowed but toasters are not.
TRUE FALSE

23. All black colored mold is toxic.
FALSE

24. Mold in a shower is considered mildew and should be cleaned by resident.
TRUE!

25. Running a fan and wiping condensation off a wall can prevent mold growth.
TRUE!

26. Residents can place their own work orders for mold.
FALSE

27. If mold is reported to me, I must inform my GA/LCD immediately.
TRUE!

28. Bed bug cases are considered a facilities emergency
FALSE

29. If a resident room has bed bugs, we should move them to a new space.
FALSE

30. Our primary method for killing bed bugs is with a heat treatment.
TRUE!

31. Water damage is typically more costly to the university than fire damage
TRUE!

32. It is OK for a resident to crack their window year round.
FALSE

33. The costs associated with a burst pipe can be $10,000 or more.
TRUE!

34. Residents should have renter’s insurance.
TRUE!

35. Stopping a toilet from overflowing is as easy as turning a valve.
TRUE!

36. Command strips will not damage a wall.
FALSE

37. Residents can have holiday lights in their room?
TRUE!

38. Move crew is available to help students move.
FALSE

39. Questions?

40. Bed Bugs Size and Shape Hitchhikers Bed Frames and Mattresses
Not a filth bug