1. Cultural Intelligence
Why it matters and how it can help you be successful

2. Cultural Intelligence
Cultural Intelligence (CQ) is “the ability and skill to interpret and function appropriately in diverse cultures”
(Brannen, 2016; Fellows, et al., 2014)
CQ includes the skill to identify, the ability to understand, the stimulus to learn, and the flexibility to adapt to cultural norms and respond appropriately
(Ang, Van Dyne, & Koh, 2006).
Today’s world requires leaders that can relate across cultures

3. Cultural Intelligence
CQ Drive
(Motivation)
CQ Knowledge
(Cognition)
CQ Strategy
(Metacognition
CQ Action
(Behavior)
Earley & Ang, 2003
Ang, et al., 2007
Livermore, 2015

4. Activity- How Culturally Intelligent are you?
Participants will take a few minutes to complete the CQ assessment
Individuals will share results with partner
Group sharing

5. Why Cultural Intelligence is important

6. Video slide

7. Slide 2 Do we need cultural intelligence? Photo Caption
Globalization necessitates cultural intelligence
College campuses are more diverse than ever
Projections estimate larger numbers of diverse students in k-14

8. Educational Landscape
As of 2011, 23.9% of K-12 enrollments
are Latino (Fry & Lopez, 2012).
Currently, 70% of the student body in
community colleges are students of
color (Campaign for College Opportunity, 2017).

9. Cultural Intelligence also…
Contributes to communication and shared learning (Moua, 2010)
Helps leaders to suspend judgement, pay attention to situations and distinguish between what is relevant information and what is not in making decisions. CQ leaders are also flexible and adaptable (Triandis, 2006).
Helps leaders “develop an overall perspective and repertoire that results in more effective leadership” (Van Dyne, et al., 2010).

10. Principle Research

11. Historically…

12. Research on CQ and higher education is lacking…
Stokes (2013) CQ and transformational leadership
Naughton (2010) relationship between effective leadership and high levels of CQ in K-12
Nagao (2015) studied CC faculty and relationship between CQ and conflict management
Other studies examined relationship between CQ and effective job performance of teachers and school leaders (Aldhaheri, 2016; Gohar, 2014; Keung 2011)

13. My Study

14. Latina Community College Leaders and the role Cultural Intelligence
plays in their leadership
(El Líderazgo Inteligente de Administradoras Latinas)

15. Purpose
The purpose of this phenomenological study was to discover and describe the lived experiences of Latina community college administrators by utilizing the four elements of cultural intelligence (Motivation, Cognition, Metacognition, and Behavior) to provide leadership in their organizations.

16. Rationale for inquiry into CCC leadership

17. Three out of ten women attending community colleges are either African American or Latina, yet less than 10 percent serve as administrators on community college campuses

18. CCC Snapshot
California Community Colleges serve over 2.1 million students
CCC SYSTEM
AGGREGATE RACE & GENDER  STUDENTS DATA
24% Female
CCC SYSTEM
AGGREGATE RACE & GENDER  STATE ACADEMIC SENATE DATA
CCC SYSTEM
AGGREGATE RACE & GENDER  SENIOR LEADERSHIP DATA
0 Females
10% Female

19. The Problem studied…
Community colleges are primary point of entry for students of color, in particular Latinas (46%).
Lack of diverse leadership in community colleges
In fall of 2016, the California Community College Chancellor’s Office reported that only 209 out of the female educational administrators serving across the system were Latina.
Culturally diverse organizations require leaders with specific interpersonal and problem solving skills inherent to cultural intelligence.

20. Research Question Research Question
This study was guided by one central research question and five sub-questions.
Central Question
What are the lived experiences of Latina community college administrators in their leadership roles as they utilize the four elements of cultural intelligence?

21. Sub-questions
Motivation (CQ Drive) - How do Latina community college administrators use self-efficacy to provide effective leadership?
Cognition (CQ Knowledge) - How does prior experience with different cultures impact Latina community college administrators’ leadership?
Metacognition (CQ Strategy) - How does cultural awareness impact Latina community college administrators’ leadership?
Behavior (CQ Action) - How do Latina community college administrators adapt behaviorally to other cultures?
Culturally Intelligent Leadership-How do Latina community college administrators perceive that the use of cultural intelligence has an impact on their ability to remain successful within their leadership careers?

22. Findings

23. Latina leaders in this study stressed the importance:
12 key findings were summarized as four conclusions, one for each Cultural Intelligence element.
Latina leaders in this study stressed the importance:
knowing your purpose
remembering your personal story
being empathetic
honoring and respecting everyone
asking questions
learning from one another

24. Findings continued… becoming advocates of change
helping to pave the way for others
checking themselves regularly
knowing your audience
adapting accordingly
practicing self-awareness
remaining student-centered

25. Implications

26. Cultural Intelligence needs to be part of training in Leadership Programs as well as Professional Development Programs
Develop Cultural Intelligence Training in Student Leadership Programs
Opportunities for Latinas to form alliances is crucial
CQ Latina leaders need mentoring opportunities

27. Lessons learned…

28. What I learned… Three Lessons Latina women are resilient
Being an administrator doesn’t mean you have to compromise your most important values; values such as family, integrity, and personalismo (being personal)
I learned that CQ also includes learning how to navigate and understand the organizational culture of the institution you work at

30. “As we see globalization’s effects in the world, we must reframe how to think about and include different stakeholders in our work. Who we involve matters. Who we ask to be part of the conversation matters. And, most importantly, how we engage them is critical” (Moua, 2010, p. 166).

31. Questions?

32. Thank You
Dr. Patricia Avila