2. COMMISSIONER SERVICE TEAM MEETING
MAY 28, 2019

3. NATIONAL COMMISSIONER
ELLIE MORRISON
NATIONAL COMMISSIONER

4. NATIONAL COMMISSIONER SERVICE TEAM CHAIR
LARRY CHASE
NATIONAL COMMISSIONER SERVICE TEAM CHAIR

5. The Year In Review Applied Our Core Process
Structured Team To Address Identified Needs
Increased Team Bench Strength and Diversity
Introduced New Mission and Vision
Updated Our “5 Things”
Re-introduced Simple & Unified concept
Implemented Virtual Meetings
Implemented Annual Planning Process
New Initiatives
Applied Our Core Process
Completed collaborative assessment of the service team’s strengths and needs
Identified eight focus areas (Commissioner Recruitment & Retention, Commissioner Development, Commissioner Resources, Marketing & Communications, Program Support, Roundtable, Starting & Sustaining Units, and Technology)
Structured Team To Address Identified Needs
Added chairs for Marketing and Communications, Program Support, and Starting & Sustaining Units; Exploring chair added later when need became evident
Established SMART goals for each team member
Increased Team Bench Strength and Diversity
Increased diversity
Increased national faculty and subject matter experts supporting team chairs
Some reduction in “bus risk” (sudden, unexpected loss of a team member)
Introduced New Mission and Vision
Adopted BSA mission as our own
Adopted national commissioner’s vision as our own
Updated Our “5 Things”
Focusing on function rather than a name
Supporting unit leaders by collecting and distributing information, enabling program training, and providing networking opportunities
Reintroduced Simple & Unified Concept
Based on “Assess-Plan-Act” model, elimination of tasks that don’t directly support our mission and vision, aligning with BSA Game Plan and across the team, and partnering with other elements of BSA organization.
Implemented Virtual Meetings
Monthly video conference calls
Leveraging time together at PTC for Commissioner Week
Eliminated two face-to-face meetings per year
Implemented Annual Planning Process
Annual collaborative assessment of strengths and needs and development of SMART goals to address highest priority needs
New Initiatives
Participation in Roundtable Breakthrough Project
Looking Forward
Increase trained, engaged commissioners
Improve support of starting, sustaining, and growing units
Increase technology awareness
Improve support of unit leaders
Increase team bench strength and diversity

6. JOHN CHERRY
DEVELOPMENT CHAIR

7. DEVELOPMENT ACHIEVEMENTS
Build A Diverse Team to support the work
Build Relationships
Plan and Ensure Delivery of Effective National Conferences
Impact Sessions
Weeklong Conferences
New Initiatives
Build A Diverse Team to support work
Recruited a larger, more diverse national faculty that will increase our capacity to deliver future national impact sessions and conferences (note that "diversity" included representation of all regions and multiple unit service roles and responsibilities, in addition to greater cultural and gender diversity)
Faculty for Impact Sessions – 3 sessions
Faculty for National Conferences – 7 conferences
Build Relationships
Powerful relationships developed (Scouting U - Coaching and Mentoring training, etc. ... timely access to YPT information, Commissioner Tools training.)
With professionals and Staff - ScoutingU, Philmont Training Center, Florida Sea Base, Bechtel Summit Reserve
With Volunteers – ScoutingU, Safe Scouting Champions, Awards and Recognition
Plan and Ensure Delivery of effective National Conferences
Impact Sessions - Successfully completed 3 national impact sessions with increasing participation as we improved our ability to promote them and commissioners gained an understanding of their purpose and value. Planning underway for remaining 2019 sessions
August 2018 – Delivering a Great Commissioners College. Cincinnati, OH. Central region
October 2018 – Recruiting and Engaging Commissioners (NEW). Phoenix, AZ. Western Region
March 2019 – Starting, Sustaining, and Growing Units(NEW). Salt Lake City, UT. Western Region
August 2019 – Applying Technology in Unit Service. Indianapolis, IN. Central Region
October 2019 – Delivering a Great Commissioners College. Houston, TX. Southern Region
November 2019 – Recruiting and Engaging Commissioners. Philadelphia, PA. NE Region
National Conferences – 2018 conferences at PTC cancelled due to fires. Successfully delivered conference at Florida Sea Base, Bags are packed for PTC 2019 and planning underway for FSB 2020.
1 at Florida Seabase in January 2019
6 at PTC in June 2019
1 at Florida Sea Base in January 2020
New Initiatives
Developed of a new approach to initial training on technology that provided commissioners with better, more timely information on Commissioner Tools upgrade.
Looking Forward:
Continue national conferences and impact sessions
Explore new initiatives that will ensure commissioners have the most current information available and that curriculum updates are done timely.

8. CRAIG MARTIN
EXPLORING CHAIR

9. EXPLORING ACHIEVEMENTS
Establish Relationships with Service Team Members
Support National Commissioner Conferences at PTC
Serve on Unit Performance Guide Revision Team
Establish Relationships with Service Team Members
Participated in monthly team conference calls
Developing awareness of team member responsibilities and goals
A continuing effort
Support National Commissioner Conferences at PTC
Developed core content session on serving Exploring posts and clubs for presentation to all commissioner conferences during Commissioner Week
Looking Forward
Identify opportunities to improve unit service to Exploring posts and clubs
Increase unit service resources to Exploring posts and clubs
Support increased recruiting of resources to support Exploring posts and clubs (both Exploring service team members and unit commissioners)

10. MARKETING & COMMUNICATIONS CHAIR
MIKE MOEGENBURG
MARKETING & COMMUNICATIONS CHAIR

11. MARKETING & COMMUNICATIONS ACHIEVEMENTS
Build a Diverse Social Media Team
Develop an Operational Plan for Social Media
Explore Sources of Content for Social Media
Execute a Marketing Plan for National Conferences and Impact Sessions
New Initiatives
Build A Diverse Social Media Team
Recruited a diverse team of national social media experts that will create and implement a National Commissioner social media operational plan
Experts from existing social media groups and other scouting groups were recruited. We now have four team members
Their knowledge and expertise has been appreciated and continues to grow as we apply their backgrounds to the issues that arise on social media.
Develop an Operational Plan for Social Media
Created a social media calendar
Identify when topics are relevant to scouters
Space out content so that each topic can be highlighted
Developed social media:
Rules
Moderator guidelines
Voice/Tone
Explore Sources of Content for Social Media
Identified and vetted sources of information for use on social media
Developed relationship with Effie Delimarkos and members of the National BSA Communications Team
Subject Matter Experts were identified
Execute a Marketing Plan
Successfully implemented a Marketing Plan for the National Commissioner Conferences
Developed s using targeted messages to commissioners
Coordinated Social Media posts with s
Successfully implemented a Marketing Plan for the National Impact Sessions
Commissioner Open Rate is 75% better than BSA Average
Commissioner Click Rate is 31% higher than BSA Average
Commissioner Unsubscribe Rate is 33% less than BSA Average
Recruited an editor with a marketing background to help on content
New Initiatives
Collaborated with Rick Hillenbrand and John Cherry to create a communications plan around the update to Commissioner Tools that launched in April.
Looking Forward
Strategic review of Commissioner Communication
Joined City of Sheboygan Communication Task Force
Recruited communication team member with a Strategic Communication Background
Assess commissioner communication needs
Assess commissioner preferred communication
Optimize communication delivery based on communication preferences
Explore new communication tools and channels
Identify communication tools and channels not currently used that will be most effective in delivering content to commissioners
Create additional promotional resources

12. STEVEN LEE
PROGRAM CHAIR CHAIR

13. PROGRAM ACHIEVEMENTS Establish Relationships with Service Team Members
Establish Relationships with national program staff and volunteers
Serve on Unit Performance Guide Revision Team
Establish Relationships with Service Team Members
Participated in monthly team conference calls
Developing awareness of team member responsibilities and goals
Continuing effort
Establish Relationships with national program staff and volunteers
Initial contacts established with Cub Scouting and Scouts BSA committees
Scheduled to attend several program committee meetings at NAM
Becoming a resource to national program committees
A continuing effort
Serve on Unit Performance Guide Revision team
Team formed.
Looking Forward
Improve flow down of program-related information to commissioners
Expand relationships with national program staff and volunteers

14. RECRUITING & RETENTION CHAIR
KEVIN BAKER
RECRUITING & RETENTION CHAIR

15. RECRUITING & RETENTION ACHIEVEMENTS
Establish Guidelines for Making a Compelling Ask
Establish Process to Identify and Transfer LDS Commissioners
Develop Reference Materials on Why People Volunteer
Explore Year Old Youth Supporting Unit Service
Challenge Administrative Commissioners to Increase Local Corps
Establish Guidelines for Making a Compelling Ask.
Applied “Assess-Plan-Act” process to recruiting commissioners
Incorporating “commissioner fit” concept in training and communications
Incorporating “new breed volunteer” concept in training and communications
Establish Process To Identify And Transfer LDS Commissioners.
Participating in nationwide conference calls hosted by Mark Francis, Director LDS-BSA Relationships
WR and Area conference calls (WR is most effected by this transition)
Key councils most effected are having focused conversations regarding this transition. It is too early to know just how many LDS families will transition to new or established community units. This will have bearing on how many commissioners will transfer to these units
Develop Reference Materials on Why People Volunteer.
Materials developed and used during 2018 NAM Spark Session, Phoenix Impact Session, NER webinar and local council commissioner college
Concepts incorporated in various commissioner communications (newsletters, conference calls, etc.)
Explore 18 – 21 Year Old Youth Supporting Unit Service
Monitoring concept testing in limited number of councils
Not a solution to need to increase unit commissioners
Possible limited application to support functions
Registration issues require resolution
Challenge Administrative Commissioners to Increase Local Corps
Communicated through newsletter articles, Impact Session, newsletter, other commissioner communication
Looking Forward
Develop consistent messaging on commissioner recruiting
Including more development of the recruiting process and steps needed to write an effective recruiting plan
Look at the ‘train-the trainer’ model as a delivery method
Utilize scheduled conferences and colleges
Expand access to new reference materials
Improve content of material regarding recruitment-engagement-retention page of our national website

16. DARLENE SPRAGUE
RESOURCES CHAIR

17. RESOURCES ACHIEVEMENTS
Build A Diverse Team to provide analytics support
Build Relationships
Plan and Ensure Delivery of The Commissioner Newsletter
Work with Service Team to Update and Expand Manual Modules
Update Commissioner Merchandise
Build A Diverse Team to provide analytics support
Recruited a diverse group of technical people to help create and disseminate analytical reports that commissioners at all levels can use with actionable information. (note that "diversity" included representation of all regions and multiple unit service roles and responsibilities, in addition to greater cultural diversity)
Build Relationships
Developed and cultivated relationships:
Web Support Team for Commissioner Website
Strategic Performance and Information Technology for data to support analytics
Pearson for Commissioner Newsletter development
Volunteers and Professionals
Plan and Ensure Delivery of The Commissioner Newsletter
Published 3 issues of the Commissioner on schedule
Work with the Service Team to update and expand the Manual Modules
As information changes or new information emerges, update the Commissioner Manual Modules on the website.
Update the Commissioner Website with new information from the Team and BSA
Updated the Unit Service and Commissioner Tools site to reflect the updated Commissioner Tools. The information was available to commissioners within hours of the release.
Several pages have had updates, adding pictures and new information
Look for opportunities to add commissioner merchandise
Commissioner merchandise was added to Scoutshop.org in the 4th quarter of 2018
Looking Forward
Expand The Commissioner Newsletter to 4 issues beginning in August 2019
New analytics group will evaluate, develop and process needed analytics

18. STARTING & SUSTAINING UNITS CHAIR
SUE SIMMONS
STARTING & SUSTAINING UNITS CHAIR

19. STARTING & SUSTAINING UNITS ACHIEVEMENTS
Assist in Revision of Unit Performance Guide
Impact Session – Faculty
Implement District Service Plan - Pilot
New Initiatives
Assist in Revision of Unit Performance Guide
Vetted Team candidates ensuring diversity, program knowledge, functional expertise and perspective
The Team has been selected and formed
Impact Session – Faculty
Salt Lake City, Utah March 29-30, 2019
Largest number of participants attending a session so far “83”
Facilities were Great
Food was Awesome
Council Support was Outstanding
Good Content, Tools and Resources and Discussions by LDS participants
Amazing Faculty
Better prepared for PTC
Implement District Service Plan – Pilot
Introduced the District Service Plan concept to the Director of Field Services for the Pathway To Adventure Council. Developed a roll out plan and training to key staff and district leaders of 16 Districts'
All 16 District Key 3’s have received guidance on completing and usage of the document
All 16 District Service Plans will be reviewed at the May 11 Council Coordinated Meeting
Looking Forward
Create a usage document for the District Service Plan
Manual modules for the website

20. RICK HILLENBRAND
TECHNOLOGY CHAIR

21. TECHNOLOGY ACHIEVEMENTS
Updated Detailed Assessment Screens
Deployed Commissioner Tools Upgrade
Assessed Recharter Role of Commissioners (Technology Impact)
Modify Commissioner Tools unit detailed assessment screens and forms resulting from unit JTE changes
Form revisions in Commissioner Tools completed; no changes detailed assessment screens as no wording changes to JTE unit goals
Deployment into the my.Scouting production environment of changes to Commissioner Tools Detailed Assessment screens and forms resulting from JTE changes
Form revisions in my.Scouting production environment completed; no changes detailed assessment screens as no wording changes to JTE unit goals
Deployment of upgraded version of Commissioner Tools
Upgrade successfully installed in April
Updated Power Pivot Tables coordinated with implementation
Initial training materials for and communications to commissioners coordinated with implementation
Assess the role of unit service in charter renewal and provide recommendations for changes resulting from increased application of technology
Final report with recommendations provided to National Commissioner Service Team Chair for consideration
Looking Forward
Refresh Commissioner Tools “requirements” document
Validate old items, add new items as enhancements
Hope to get access to several other data sources from within Commissioner Tools
Expand team with a handful of broad based SMEs

22. DISCUSSION

23. COMMISSIONER SERVICE TEAM MEETING
THANK YOU!