1. RESILIENCE...
RETENTION…
RELATIONSHIPS
Deborah Gilboa, MD

2. STUDENTS
FAMILIES
STAFF

3. WHAT DOES YOUR CENTER NEED?
COMPLIANCE
RETENTION
GROWTH
TIME
Fundraising
Friend-raising

4. hap·pi· ness: noun good fortune; pleasure; contentment; joy
INGREDIENTS:
Confidence
Competence
Relationships

5. WHAT DO FAMILIES NEED? TRUST CONNECTION TOOLS To you Behavior
To each other
Navigation
To their kids
Values
TRUST

6. REACH PARENTS BRAG! CONNECTION TOOLS
Peek behind the curtain (newsletter)
Chores/homework
Trusted resources (partnership, social)
Create community (online, in person)
Your culture (newsletter, IG)
Oxytocin – make them feel good
BRAG!

7. WHAT’S HAPPENING AT HOME
Structure
Stresses
Strengths
WHICH GOALS DO YOU SHARE?

8. MAKE THE CALL TO MAKE THE CALL
Will the student talk about this?
Will another student?
What might they say?!
Did the family notify you about this possible issue?
Hey Mom!
You’ll never believe what happened!
Have you already solved it?
What promise are you fulfilling?

9. WHAT’S HAPPENING AT HOME
Parent’s process
Emotions (fight or flight)
Reactions
Story Telling
Parents’ goals
Validation
Action
Repercussions
SHARED DECISION MAKING!

10. WHAT DOES THIS PARENT NEED?
Empathy
Boundaries
Help!
RESPECT

11. PARENT PARTNERING Introduction Connection Goal sharing Advocacy
Promise-keeping

12. FOLLOW UP IS YOUR KEY TO…
Friend-raising
Fundraising
Fun-raising
VOLUNTEERS!

13. YEAR-ROUND EXPERTISE Program “family” Families Communities Online
Media!
HARO 
helpareporter.com