1. Transfer User Group Meeting
14th July 2015

6. SSBCNMN NICU 1 47 15 17 25 19 3 NICU 2 90 35 36 59 27 1 SWMMNN NICU 1
ITU 15
HDU SC 17
Med 25
Surg 19
Cardiac 3
Neuro
NICU 2 90 35 36 59 27 1
SWMMNN
NICU 1
169
ITU 30
HDU 17 SC
122
Med
128
Surg
Cardiac 11
Neuro
NICU 2
215 65 46 94 98 83 24 10

7. SSBCNMN
LNU 1 32
ITU 23
HDU 2 SC 7
Med 13
Surg 3
Cardiac
Neuro
LNU 2
14 (Oct onwards only) 6 4 8
LNU 3 39 25 5 9 19 11
SWMMNN
LNU 1 74
ITU 42
HDU 10 SC 23
Med 41
Surg 16
Cardiac 9
Neuro
LNU 2 89 18 4 67 71 12 2

8. SCB1 24
ITU 9
HDU 6 SC
Med 16
Surg 5
Cardiac 1
Neuro 2
SCB2 44 26 8 11 34 7
SCB3 74
ITU 42
HDU 10 SC 23
Med 41
Surg 16
Cardiac 9
Neuro

9. Slightly more medical and surgical compared to previous year; slightly lower cardiac & neuro/cooling

22. Policy

23. Pathway means PDA should only happen on a Friday
Pathway means PDA should only happen on a Friday. The dedicated pathway should mean the team should only be waiting at BCH for 90mins to go into theatre. So far its looking good (about 100mins).

24. WMNTS User Response Survey - 2014
Aims
To ensure that all neonatal transfers performed by WMNTS are of the highest standard
To request feedback on improvements that could be made to the transfer process

25. 3 types of questionnaires:
Background
Paper & electronic survey ( undertaken July-Dec 2014.
3 types of questionnaires:
Referrer
Receiver
Parents
Variety of open & closed questions with option of free text
Questionnaires handed to referring/receiving team members involved in a neonatal transfer
Option to complete at time or return by post to WMNTS office.

26. Referring Unit 121 responses All agreed that:
WMNTS behaved in a professional manner while taking the referral
WMNTS kept the unit informed about arrival time
In all cases it was reported that WMNTS were professional while taking handover (24%= professional; 76% very professional).
WMNTS skills & expertise were rated as either good (4%) or very good (96%)
There were no concerns about the support demonstrated by the transfer team

27. Receiving Unit
Only 35 responses were received from the receiving teams.
All reported that they were informed of the time of WMNTS arrival; all agreed that the baby’s condition was as described by WMNTS.
Handover was reported as good (9%) or very good (91%);
skills and expertise were rated as good (6%) or very good (94%);
confidence in WMNTS was reported as good (3%) or very good (97%).

28. Can anything be done to improve the process?
No all was good
No, value their experience and professionalism No
Improved quality of documentation from referring team
Excellent service
None

29. No,satisfied with service
no they are great no complaints
no changes needed - the team are great
no very professional
no they were excellent
maybe ask about parent presence on telephone before arrival as I was unable that mums who delivered < 10 days were unable to travel
no good as always
no transport team are great
excellent service - lovely staff
not at present, very helpful, offering staff a hand if needed
no very smooth transfer, helpful to staff and supportive to parents
have a questionnaire for us to fill in this end so that we have all the information you need. When we phone and a list of paperwork you require so that we are ready when you come.
not at this time
no team was excellent,professional and supportive
no it was excellent very straightforward
no the team came ontime took handover
no the team were very professional and helpful
very impressed - friendly,supportive, professional at all times
no thank you very much
no team arrived ontime necessory paperwork completed transported baby to BCH
thank you
excellent team highly professional

31. Parents in Ambulance Travelled Total Offered Average per month 18
Average per 6 months
110
Average per year
220
Average per month 11
Average per 6months 67
Average per year
134

32. Parent Feedback
6 completed
All satisfied with team & professionalism

33. “If the parents aren't present on collection, have them contacted so they can reconsider if they want to be there. We were told my daughter was to be transferred overnight, not given a time and told we would be called when the team arrived. We spend the night waiting and stressing only to find out the transfer happened at 20:00 not 6am! Hospital has told team we didn't want to be there, I doubt many parents feel this way, and we didn't.”
“This was a lovely transfer and a lovely team.”
“Transport twins at the same time, saving multiple trips & long waits to hear they arrived safe.”
“Just to be able to travel with the baby”

34. Parent Support
Fundraising
Libby Mae’s Angels

35. NTS Audit 1 year period 125 suitable infants
54% had ET repositioned by WMNTS
Presented at TIG

36. Posters – Midlands & the East
Midlands and the East 2015

37. Perinatal 2015
Perinatal conference 2015 – catherine to put in

38. National Neonatal Simulation Conference 2015

39. SWMMNN Stakeholders

40. Reason 2015

41. Staffing Administrator - Alice Cot Locator - Claire ANNP – Nikki
ANNP - Brendan

42. Transfer Times - ITU