1. The future development of the Student Education Service
Viv: where are we now?

2. Principles of the SES Local delivery Process efficiency
Consistency and professionalism
Agility
Accountability
Sustainability
Compare and contrast with original design principles
Accountability

3. Current service structure
Faculty SES teams
9 Faculty teams:
20+ School teams
6 functions:
Assessment
Programme support
Quality assurance
Student support
Employability
Admissions
Functions
10 services:
Admissions
Educational Engagement
Student Support
Careers
Placements
Learning Enhancement
Programmes and Assessment
Quality Assurance
Student Finance and Support
PGR Operations
Services
700 staff
£29M

4. Progress to date
Implemented consistent management structure and job descriptions
Developed functional roles and expertise
SES specific induction and training packages piloted
Opportunities created for career development
Process improvement and harmonisation progressing well
New website for students and colleagues delivered
First phase of the CRM developed (but not deployed)

5. Still to be achieved Resolving remaining centre/faculty/school divides
Flexibility to deploy resource across the service
Career pathways for all colleagues
Efficiencies and reinvestment
A fully integrated and sustainable service
How has this changed from original concept of culture?
Add something about staff to this?

6. Challenges ahead Grow and improve quality of student intake
Enhance student experience while reducing cost
Improve graduate employment prospects
Adapt to a rapidly changing regulatory environment
Development of the academic portfolio – interdisciplinarity/ distance learning
Release academic colleagues from administrative tasks
Carry student growth forward into student experience

7. Opportunities
Simplification of our portfolio and processes (a joint endeavour)
Technology – CRM, e-assessment
New ways of working

8. Planning, regulation, policy, quality control
Back office
Bulk processing
Functional expertise
Planning, regulation, policy, quality control
Training and development
User-facing
Local knowledge and support
Consistency
Professionalism
Efficiency
DELIVERY?
Triangle: front-line service; support service; professionalism, agility etc – fundamentals which apply to both users and behind the scenes – need to link between slide before about design and following slide about culture

9. What is working well? And not so well?
Questions
What is working well? And not so well?
How will we need to adapt in response to new challenges and priorities?
What are the obstacles to achieving a truly integrated SES?
What is the scope of the service? UG, PGT and PGR

10. The future development of the Student Education Service