1. Magnolia Incident Review & Discussion
BREAK-OUT GROUP
Compliance Vs Commitment
Compliance
What does compliance mean to you
How do we know that compliance requirements are met
Compliance – Meeting the minimum standard
-must be met to achieve commitment
- not always visible; comply when observed
- emphasis the reason behind the rule
- Laws/LSR’s written in blood -
Verify that requirements are met
– must know what those requirements are to comply (many drivers interviewed still cannot ‘produce’ an LSR)
- Leadership – more than just a signature on roster and test
- leadership conducting frequent observations
- support/strengthen ‘peer-to-peer’

2. Magnolia Incident Review & Discussion
Commitment
What does commitment mean to you
What does it ‘look’ like
How can compliance become commitment
How can leadership affect this transition
Lifestyle change – taking it home; enforcing policies at home that are learned at work
- lead by example to family
- not accepting calls from anyone who is driving
Leadership affect – safety meeting and safety training more than ‘check the box’
- hold staff/leadership to same standard; lead by example; engage drivers
- know what’s going on
Look like – Caring attitude
- responsible for own actions
- believe in
- deliberate/conscious action
Transition – not ‘one and done’; must be continual training and emphasis
- make compliance a top priority
- give examples of consequences for non-compliance

3. Magnolia Incident Review & Discussion
Intervention
Is ‘coaching’ the same as intervention
How can it be used most effectively
What makes a driver take it seriously
Examples of effective methods used
How can Leadership affect intervention
Positively
Negatively
Coaching – built on training; increase teaching tool; listen to feedback; make it personal
- getting drivers to agree that distracted driving is risky
- recognize and admit that something (cell phone, etc) is a distraction
- committing to remove distractions
- test effectiveness of training/coaching; is it working?
Intervention – taking immediate action
- peer-to-peer very effective
- LSR violations will have consequences;
Leadership – address violations with more than a ‘wink and a nod’
- support observation (as opposed to push-back)
- is message from leadership - only enforce if ‘on Shell work’

4. Magnolia Incident Review & Discussion
Enforcement
Consequence Management
What triggers the need
How is the message delivered to others
Only for drivers?
How does this affect the idea that ‘getting caught is the risk’
Consequence management - You get what you ‘invest’ in
- understanding risk and reward
- level of severity
- protect driver from themselves;
- protect public
Message – driver thinks that ‘getting caught’ is the risk.