1. Top Hits from WIIFM Radio Station Presented by
Ruth Elswick, PMP
PM College
Tallahassee PMI – 12/9/02

2. Objectives Defining a stakeholder
Defining the responsibility of the project manager
Identifying stakeholders
Managing project communication
Motivating team members
Making a team work
Stages of team development
Defining the team charter
Managing conflict on the project
Tallahassee PMI – 12/9/02

3. What is a Stakeholder?
Basically a stakeholder is anyone who is impacted by, or involved in, a project!
A key stakeholder is anyone is directly involved with the project.
Tallahassee PMI – 12/9/02

4. A Project Manager should…
Identify all stakeholders
Filter information to key stakeholders
Identify stakeholder goals (political awareness)
Tallahassee PMI – 12/9/02

5. Project Environment Stakeholders
Project manager
Top management
Project staff
Internal users
Functional management
Organization
Colleagues
Suppliers
Subcontractors
Government
External users
Partners
Tallahassee PMI – 12/9/02

6. Managing Communication on the Project
Develop a communication plan that meets the expectations of all stakeholders
Audience: Who needs to know?
Message: What?
Intent: Why?
Media: How?
When?
Frequency?
Tallahassee PMI – 12/9/02

7. Motivating Team Members
Hertzberg’s motivation factors
Achievement
Recognition
The work itself
Responsibility
Advancement
Growth
In other words, make them feel important and appreciated!
Tallahassee PMI – 12/9/02

8. What Makes a Group of People Function as a Team?
Common identity
Common performance objectives
Mutual accountability
Complementary skills
Shared purpose
Transforming a “me” mentality into a “we” mentality
Source: Page 45 of Katzenbach and Smith, The Wisdom of Teams, 1993, Harvard Business School Press, Boston. Reproduced with permission of the publisher.
Tallahassee PMI – 12/9/02

9. Five Stages of Team Development
Forming
Storming
Norming
Performing
Adjourning
Membership issues
Power and authority issues
Community-building issues
Sustaining a healthy working environment
Separation and closing
Source: Page 178 (Tuckman Stages of Development) of Gordon, J., Organizational Behavior: A Diagnostic Approach, 1996, Prentice Hall, Inc. Reproduced with permission of the publisher.
Tallahassee PMI – 12/9/02

10. Team Charter A mutually agreed upon contract of behavior for the team
Typical contents:
Administrative procedures
Ground rules
Decision-making guidelines
Meeting guidelines
Tallahassee PMI – 12/9/02

11. Managing Conflict on the Project
Recognize the reasons for conflict
Differences in needs, objectives, and values
Differences in perceiving motives, words, actions, and situations
Unwillingness to—
Work through issues
Collaborate
Compromise
Differing expectations of outcomes— favorable vs. unfavorable
Tallahassee PMI – 12/9/02

12. Conflict Resolution Methods
Withdrawing—nonconfrontational; denial that a problem exists
Smoothing—appeasing, nonassertive behavior
Compromising—emphasizes the importance of all parties achieving their basic goals and maintaining a good relationship
Forcing—confrontational, assertive, and aggressive
Problem solving—the needs of both parties are legitimate and important; involves a high level of respect for mutual support
Tallahassee PMI – 12/9/02