1. Dealer meeting - after sales
POLZELA - SLOVENIJA
2018 / 2019

2. WHAT’S NEW AFTERSALES 2018 / 2019
Revolutionary on-board experience
After sales support program SDWA
2017/2018
2018/2019
- NEW SDWA
- UPDATE SDWA
* UNIT REGISTRATION
* CASE
* UNIT CLAIM
* SERVICE BOOK
* SERVICE BOOK **
* CHASSIS SEARCH (all unit view)

3. WHAT’S NEW AFTERSALES 2018 / 2019
SDWA - CASE
A new perspective on fishing
WHAT IS CASE & WHY
* for communication with SKI&SEA regarding any question for BRP
* for sending more information and conversation only for one question / unit
* using COMMENT for additional information (ADD COMMENT)
* add pictures / BUDS file / engine report
* add good question / explanation / all info -> better question -> better reply
* STATUS dealer -> WORKING -> SAVE -> PENDING
* STATUS SKI&SEA -> IN PROCESS (waiting BRP) -> MISSING (for more detail)
* STATUS SKI&SEA -> ACCEPTED / REJECTED

4. WHAT’S NEW AFTERSALES 2018 / 2019
SDWA - CASE
A new perspective on fishing
FOR WHAT CASE NOT USED
* for warranty claim
* for unit registration
* for ordering parts
* for writing bad / low information / question (we don´t need -> xxxxxxx or !!!!!!!!)
* for …

5. SDWA – CASE

6. SDWA – CASE

7. SDWA – CASE

8. WHAT’S NEW AFTERSALES 2018 / 2019
SDWA - CASE
A new perspective on fishing
STATUS
* working - dealers CASE preparation
* pending - when you have ready question CASE for SKI&SEA / BRP (save, reply)
* in process - waiting for reply (SKI&SEA / BRP)
* missing - check our reply and add all what we requested
* accepted - all OK - see last comment - reply are no longer possible
* rejected - not OK - see last comment - reply are no longer possible
* better CASE / question / explanation / PIC / BUDS file -> better reply / support

9. WHAT’S NEW AFTERSALES 2018 / 2019
SDWA – SERVICE BOOK
A new perspective on fishing
WHY SERVICE BOOK – DIGITAL SERVICE BOOK
* for knowing who and what maintenance made on unit
* for share information to other dealers
* for better view what made on service
* for inform customer for next service (mail 30 day before service)
* all service information is available all / any time
* a lot of useful information (mechanic description, invoice number, …)
* main page -> see date for last service, see if is unit on warranty …
* all dealer must use / made report in SDWA service book after maintenance

10. SDWA – SERVICE BOOK

11. SDWA – SERVICE BOOK

12. SDWA – SERVICE BOOK

13. SDWA – SERVICE BOOK

14. SDWA – SERVICE BOOK

15. WHAT’S NEW AFTERSALES 2018 / 2019
IMPORTANT
A new perspective on fishing
* unit registration SDWA in max 5 day -> after day 6 -> debit note 100€
* unit DEMO registration SDWA in max 5 day -> after day 6 -> debit note 100€
* if unit not registered as DEMO or sale before 6 month -> debit note for DEMO
* use again SDWA unit registration for DEMO -> for DEMO unit what you sale
* if is unit already registered in SDWA -> use YDV00TEST00* (star in the end)
* safety and normal unit campaign -> more control -> debit note up to 1000€
* no credit note for warranty repair as long as the unit has a campaign

16. WHAT’S NEW AFTERSALES 2018 / 2019
IMPORTANT
A new perspective on fishing
* evinrude engine installation -> CASE -> SKI&SEA decide who made installation
* evinrude -> price with installation -> no additional cost for customer
* evinrude -> price with installation -> credit note SKI&SEA for installation (5%)
* when dealer made CASE -> after installation -> will received credit note (5%)
* for engine installation without CASE -> NO engine warranty
* for engine installation without CASE -> seller responsibility

17. WHAT’S NEW AFTERSALES 2018 / 2019
IMPORTANT
A new perspective on fishing
* CASE for EVINRUDE -> before engine installation - official BRP seller
* unit - engine serial number
* full customer information (incl. / telephone number)
* full boat information (pictures)
* boat location information
* other boat / client information
* CASE for EVINRUDE -> after engine installation - official BRP service
* unit - engine serial number
* full installation description with pictures and engine report
* SKI&SEA will attached credit note for engine installation on CASE

18. WHAT’S NEW AFTERSALES 2018 / 2019
IMPORTANT
A new perspective on fishing
* new text for warranty claim
Customer complaint / problem explanation: Description
Description of problem / failure by mechanic: Description
What is Solution / What you do for repair: Description
BUDS Fault Code (if applicable): P0000
* file name (01, 02 … BUDS file -> serial number) and pictures size 1024*768
* made claim soon is possible after repair -> max in 14 day
* all claim older that 14 day -> final repair -> add to SDWA -> will be rejected
* unit claim -> EVINRUDE / SEA-DOO -> unit of measure hours
* unit claim -> CAN-AM / SKI-DOO -> unit of measure kilometers

19. WHAT’S NEW AFTERSALES 2018 / 2019
A new perspective on fishing
IMPORTANT
* must made all BRPTI training & test -> 100% -> control end of november
* dealer who not made all BRPTI -> will BRP close BOSSWEB account
* follow BRP & SKI&SEA policy / standards / rules
* shop / service / equipment / signage / unit / all by the book -> BRP inspection
* january > full BRP inspection -> all dealer
* made pre-order (unit / pac) better price and stock on your warehouse / salon
* better dealer -> better price  2 dealer price -> VP1 and VP2 -> soon
* new contact person dealer network – Mr. Andrej Hribar
* rotax technical service training end of March 2019 – more info by

20. SDWA - UNIT REGISTRATION

21. SDWA - UNIT CLAIMS

22. SDWA - FTP FILES - SKI&SEA UPLOAD

23. SDWA - FTP FILES - DEALER MEETING

24. THANK YOU