1. Maximo at BAA: Past, Present & Future Rachel Dunn, James Wright, Paul Burcombe 6 April 2011

2. Contents Past – History of Maximo at BAA Present –A recent project called AssetNet Future –Future of Asset Management at BAA

3. Who are BAA? UK Airport Operator –Privatised in 1987 –Bought by Ferrovial in 2006 6 Airports –3 in England –3 in Scotland –Also owned London Gatwick until Dec 2009 London Heathrow –4 Terminals (5 until November 2009) –2 Runways

4. Maximo at BAA - History First implemented Maximo in the mid 90s Originally separate implementations at each airport Consolidated into one instance of Maximo v4 Upgraded to v5 in September 2006 Terminal 5 opened in March 2008 Divestment of Gatwick Airport in May 2010

5. Maximo at BAA - Today Version 5.2 6 customisations Configuration using DVL and workflow Interface to Oracle Financials using MEA Over 2500 users across 6 airports and Business Support Centre Over 100 Customised Actuate Reports iMaintain for Planning

6. What We Use Maximo For Asset Register Planned Maintenance Corrective Maintenance Work Management Contractor Management Inventory Control & Purchasing

13. Asset Integration of New Airport Developments Terminal 5 –Opened March 2008 –Over 200k assets loaded into Maximo –Asset Integration Management (AIM) –Generic Data Loader

14. Asset Net James Wright – Asset Information Manager 6 th April 2011

15. Present – Asset Net 1.Heathrow Airport 2020 Vision 2.The Problems 3.The Identified Root Causes 4.The Solution 5.Asset Net

16. Heathrow Airport 2008

17. Heathrow Airport: THE 2020 Vision

18. The Problems 26% of projects in 2009 failed to integrate information +2 months after completion (74% represented 26,000 assets) We dont have a single data capture tool we supply to our projects (we have 3) none of which are supported directly by BAA IT By mid 2013 we expect 200,000 new assets will need integrating into Maximo

19. Root Causes Lack of visibility of project asset information Poor quality, inconsistent structure and reworking of information detail High volume batch release of project information as projects complete No single source of A.R.N generation Increased processing time when using excel sheets

20. The Solution c200,000 Asset Net Info Quality -YES Info On time -YES Info Cost Effective - YES

23. Asset Net BAA Capital Engineerings IT Solution that will improve : Integrating Assets into the Operation

24. FTP Files

25. Generic Dataloader in Maximo

26. Log Files

27. Future of Asset Management Paul Burcombe – Asset Management Lead Practitioner 6 th April 2011

29. Our strategy We have eight strategic intents which enable us to achieve our vision to Become the UKs connection to the world and Europes hub of choice by making every journey better. Transform the airport Run our airport responsibly, safely & securely Succeed through airline success Win support for our airport vision Deliver the business plan Make Heathrow the preferred choice for passengers Become the UKs connection to the world and Europes hub of choice by making every journey better Improve airport operations every day Focus people & teams on service & results Simplify & clarify airport processes Maintain the passenger & airline environment Continuously improve process performance Work with airport Stakeholders to improve our airport Just do asset stewardship Have simple people processes (& hold managers accountable for them) Improve employee relations Communicate clearly to our staff what is important Create a results focused organisation Work towards obtaining permission to grow Ensure a masterplan & affordable CIP is in place Deliver the right airport development on time Obtain the right solutions from suppliers Integrate assets into the operation Reduce airport impact on climate change Operate safely Deliver the required security standard Optimise local economic benefits Deliver the required environmental management standard Limit airport impact on the local environment Support airline operations on the day Constructively manage airline needs Work with airlines to deliver an optimal network Actively listen & be responsive to what our customers have to say Communicate regularly with our key stakeholders Be clear about our strategic messages Deliver capital expenditure on time & budget Deliver efficient & affordable operating expenditure Optimise regulatory position Grow non-aeronautical income Grow aeronautical income Deliver the basic purpose of travel Improve the passenger experience Improve surface access to the airport Develop new passenger products for competitive advantage

30. Using asset management to deliver our business objectives Broad & Diverse Portfolio Terminal Buildings

31. Using asset management to deliver our business objectives Broad & Diverse Portfolio Specialist Buildings

32. Using asset management to deliver our business objectives Broad & Diverse Portfolio Airfield equipment

33. Using asset management to deliver our business objectives Broad & Diverse Portfolio People movers

34. Using asset management to deliver our business objectives Broad & Diverse Portfolio Airfield Pavements & lighting

35. Using asset management to deliver our business objectives PAS 55-1:2008 Specification for the optimized management of physical assets

36. Using asset management to deliver our business objectives Business Objectives Asset Management Strategy Asset Management Policy Asset Management Objectives Asset Management Plans Line Of sight

37. EAM solution To enable delivery we need an Enterprise Asset Management solution that will support our Strategy Working with our parent company Ferrovial to develop competency and strategy to ensure that our organisation, processes, data and tools optimise our approach to Asset Management to deliver our business objective Integration of all systems related to asset information: GIS, document management, building management systems IT is not necessarily the answer to Asset Management, but may be part of the solution

38. Any questions?