1. Michael Harkness & Marybeth McMenemon
Achieving Excellence Through People: Delivering Superior Value to Customers
Michael Harkness & Marybeth McMenemon

2. Director – People and Culture
Introductions
Michael Harkness
Chief People Officer
Marybeth McMenemon
Director – People and Culture

3. We design, build and support innovative technology solutions that create lasting experiences where people live, work and play.
Design
Build
Support

5. Achieving Excellence Through People: Delivering Superior Value to Customers
How does a company deliver excellence?
You deliver excellence by delivering consistency
through your people.

6. “To win in the marketplace, you must first win in the workplace” - Doug Conant, former CEO of Campbell Soup
What does it mean to ‘win in the workplace’?

7. Employee Engagement
most important — and often overlooked — way to ensure positive customer experience and satisfaction.

8. Employee Engagement
What is Employee Engagement? We define engaged employees as: those who are involved in, enthusiastic about and committed to their work and work place. – Gallup Organization

9. Engagement in Action:
Go above and beyond and step up to help their coworkers ("I've got your back" mentality)
Have uplifting and positive comments
Are dedicated to the company
Have higher effort and quality of work

10. The Engagement Challenge
Gallup's 2017 State of the American Workplace poll:
70% of employees are not 'engaged' at work
18% percent are 'actively disengaged’
30% of employees feel engaged, connected and enjoy their employment
Source – Gallup 2017-survey on employee engagement

11. Why is it important? Lower turner over Decreased rates of absenteeism
Higher productivity and profitability
Companies in the top quartile of employee engagement experience 10% higher customer ratings.
Source – Gallup State of the American Workplace report

12. Win the workplace, win the marketplace.
Employee engagement impacts customer satisfaction. Customer satisfaction impacts financial performance.
Win the workplace, win the marketplace.

13. Electrosonic’s Story
Why now?

15. Electrosonic’s Story Three Levers of Engagement!
Make our Team Leaders – The most Profound Source of Impact - Better
Invest in our Team Member’s Growth
Maintain an Environment of Connection and Inclusion

16. 1. Make our Team Leaders - The most Profound Source of Impact – Better.

17. 2. Invest in our Team Member’s Growth

18. 3. Maintain an Environment of Connection and Inclusion

19. Measuring How do we know it’s successful? People: Customers:
Increased Retention Rates
Repeat Customers
Increased Engagement Scores
Increased Partnerships
Increased Referrals
Growth (top and bottom)
Culture Change
New Business

20. Happy Employees = Happy Customers

21. Follow up Michael.Harkness@Electrosonic.com