1. TimeTrade Making personal appointments easy on a global scale
Computer Services
Business challenge
As TimeTrade won global customers, complex local regulations clashed with central management, performance and scalability. How could it serve international markets while providing localized capabilities?
Transformation
By selecting IBM® Cloud™ to provide capacity, flexibility and localization, TimeTrade is now able to serve tens of thousands of appointment confirmations daily, delivering an exceptional user experience.
“Being able to manage huge growth over a very short period is critical, and IBM Cloud gives us the tools we need to do that.”
—Cimarron Buser, SVP Business Development, TimeTrade
Cimarron Buser, SVP Business Development, TimeTrade
Business benefits:
Scales
seamlessly to handle tens of thousands of appointment bookings daily
Elevates
service quality and delivers an outstanding customer experience
Delivers
sophisticated localized services to achieve global compliance goals
TimeTrade
Making personal appointments easy on a global scale
Solution components
IBM® Cloud™ bare metal servers
IBM Cloud Virtual Servers
IBM Cloud Object Storage
Client Name
TimeTrade
Company Background
TimeTrade aims to make appointment scheduling for companies across the globe simple and hassle-free. Smart Matching technology ensures all appointments are matched correctly with appropriate customer service agents, while also enabling easy modification of appointments if there is a schedule change. TimeTrade also provides customer experience analytics technology to easily keep track of Net Promoter Scores, marketing campaign performance, staff efficiency and more.
Business challenge
As TimeTrade won global customers, complex local regulations clashed with central management, performance and scalability. How could it serve international markets while providing localized capabilities?
The benefit
• Scales seamlessly to handle tens of thousands of appointment bookings daily
• Elevates service quality and delivers an outstanding customer experience
• Delivers sophisticated localized services to achieve global compliance goals
Pull Quote
“Being able to manage huge growth over a very short period is critical, and IBM Cloud gives us the tools we need to do that.”
—Cimarron Buser, SVP Business Development, TimeTrade
Solution components
IBM® Cloud™ bare metal servers
IBM Cloud Virtual Servers
IBM Cloud Object Storage
Case study Link
TimeTrade aims to make appointment scheduling for companies across the globe simple and hassle-free. Smart Matching technology ensures all appointments are matched correctly with appropriate customer service agents, while also enabling easy modification of appointments if there is a schedule change. TimeTrade also provides customer experience analytics technology to easily keep track of Net Promoter Scores, marketing campaign performance, staff efficiency and more.
Share this