1. Key performance indicators
Description of the Croatian pilot - part II
Key performance indicators
Marko Brkić, Croatian Institute of Public Health
Zagreb, 26th-27th March 2019

2. Improvement areas Improvement areas Priority score (1-3) Ranking
At decision making level align MDS with international standards and mutually between systems and clearly define institutional responsibilities and mandates regarding eHealth and health information systems in Croatia. 1
Improve the quality of the feedback to data sources GPs in order to maintain data quality. 2
Improving awareness of GPs on potential benefits from MDS and CroDiab, i.e. try to raise awareness of the importance of standardised clinical practice and health information systems. 3
Improving awareness of patients with diabetes on their potential benefits from CroDiab and how to participate within health care system organisation in order to improve their health outcomes. 4
Improving the MDS tool that will allow better insight in patients’ health history and monitoring results. 5
Through Croatian medical chamber improve the representation of diabetes clinical field within continuous education of health professionals. 6

3. Key performance indicators
Align MDS with international standards and mutually between systems and clearly define institutional responsibilities and mandates regarding eHealth and health information systems in Croatia
Objective(s)
Change Package 
Person(s) involved/respo nsible
Timeline (months)
Key performance indicator(s)
Raising awareness of the importance of standardised clinical practice and health information systems
Consultations with decision makers level
Experts, Decision makers
12 months
Changes in diabetes panel that enable higher level of agreement (or complete) with MDS

4. Key performance indicators
Improve the quality of the feedback to data sources GPs in order to maintain data quality
Objective(s)
Change Package 
Person(s) involved/respo nsible
Timeline (months)
Key performance indicator(s)
Good quality of recorded and captured data
Feedback to GPs on their MDS performance
Experts, Decision makers, Front- line stakeholders
12 months
Share of completed diabetes panels, change in quality of chosen diabetes QI within diabetes panel

5. Key performance indicators
Improving awareness of GPs on potential benefits from MDS and CroDiab
Objective(s)
Change Package 
Person(s) involved/respo nsible
Timeline (months)
Key performance indicator(s)
Increasing the use of diabetes control check-list as a MDS within diabetes registry
Making a brochure and organizing an education on potential benefits from MDS and CroDiab
Experts, Front- line stakeholders
6 months
Share of completed diabetes panels, change in quality of chosen diabetes QI within diabetes panel

6. Key performance indicators
Improving awareness of patients with diabetes on their potential benefits from CroDiab and how to participate within health care system organisation in order to improve their health outcomes
Objective(s)
Change Package 
Person(s) involved/respo nsible
Timeline (months)
Key performance indicator(s)
Good quality of recorded and captured data
Making a brochure on rights and responsibilities of diabetes patients
Experts, Patient Representatives
6 months
Share of persons with regularly completed diabetes panel among diabetic patients in care

7. Key performance indicators
Improving the MDS tool that will allow better insight in patients’ health history and monitoring results
Objective(s)
Change Package 
Person(s) involved/res ponsible
Timeline (months)
Key performance indicator(s)
Good quality of recorded and captured data
Consultations with GPs and Croatian Health Insurance Fund in order to develop a MDS tool that would help GPs more efficient monitoring of diabetic patients
Experts, Decision makers, Front-line stakeholders
12 months
Changes in diabetes panel that enable higher level of monitoring of health status history

8. Key performance indicators
Through Croatian medical chamber improve the representation of diabetes clinical field within continuous education of health professionals
Objective(s)
Change Package 
Person(s) involved/respo nsible
Timeline (months)
Key performance indicator(s)
Good quality of recorded and captured data
Advocacy activities towards Croatian medical chamber
Front-line stakeholders, Patient Representatives, Decision makers, Experts
12 months
Number of GP educations related to the field of diabetes

9. THANK YOU