1. Why We Win
We Invest in Education, Tool Sets and Staffing to Provide Custom Solutions that Enable Our Customers’ Transformation & Success
Education
Team members are required to participate in a series of classes led by subject matter experts (SME), offering a holistic view of MetTel’s solutions, processes and tools.
Certification class at the end of the session and re-certification is required every 12 to 18 months.
Tool Sets
A highly customized care experience based on the company’s ongoing dedication to exceeding customer expectations and enhancing transparency.
By pinpointing existing pain points, the team built a unique, accessible platform that offers a truly end-to-end customer care experience.
Customers can gain a holistic understanding of their solutions, opening the door to effective and personalized communications management, saving customers millions annually.
Staffing
To ensure that all clients were receiving the best care possible, MetTel redefined the term “reasonable load balance” for the Care team, ensuring the team has the bandwidth to go the extra mile on all open Care requests.
The team also implemented a new policy in which every team member’s load balance is reviewed at least once per quarter.
Best in Biz Award 2015
MetTel Mobile Won Silver in the Best in Biz – ‘Enterprise Service of the Year’ Award
Stevie® Awards 2017
Customer Service Team of the Year – Telecom
– 3rd Consecutive year
AOTMP Efficiency First® 2016
MetTel Wins ‘Efficiency First® Certified Solution’
– 3rd Consecutive year
AT&T Partner Awards 2016
Best Strategic Product
– 3rd Consecutive year