1. Medical Office Management20
Medical Office Management

2. Personnel management Patient management Employee records
All of the following are consider administrative components of the practice except
Personnel management
Patient management
Employee records
Financial management

3. Personnel management duties include employee
Recruitment and selection
Probation, performance and salary review
Discipline
All of the above

4. Current management philosophy commends a systematic approach when managing a medical office
True
False

5. Financial management includes
Banking
Billing, collections
Insurance collections
All of the above

6. A successful patient scheduling process involves using a systematic method for patient appointments
True
False

7. Facility and equipment management includes
Facility layout and planning
Inventory
Maintaining Occupational Safety and Health Administration (OSHA) standards
All of the above

8. The office manager acts as the coordinator for business activities conducted in the office
True
False

9. The office manager’s time is generally spent on employee and clinical issues
True
False

10. A good office manager does not strive to become “the boss” but, rather, to establish and implement a team approach to management by including all staff in the decision-making process
True
False

11. Office managers must Dress appropriately Be prompt and courteous
Take firm charge of the medical office
All of the above

12. One of the office manager’s tasks is to approve and decline vacation requests from staff members
True
False

13. The office manager usually conducts staff meetings and facilitates team interaction
True
False

14. Motivating employees is vital to maintaining a positive working environment and an efficiently run medical office
True
False

15. Motivating employees is vital to maintaining a positive working environment and an efficiently run medical office
True
False

16. Authoritarian leaders Democratic leader Permissive leaders
These leaders tend to be very direct. They make most decisions on their own without the input of others
Authoritarian leaders
Democratic leader
Permissive leaders
Bureaucratic leaders

17. Authoritarian leaders Democratic leader Permissive leaders
These leaders will concentrate more on the relations among staff members and will emphasize teamwork within the office. They tend to be motivated from within to provide a comfortable work environment for all
Authoritarian leaders
Democratic leader
Permissive leaders
Bureaucratic leaders

18. These leaders are very open with the staff
These leaders are very open with the staff. They are not strict with rules and policies
Authoritarian leaders
Democratic leader
Permissive leaders
Bureaucratic leaders

19. Authoritarian leaders Democratic leader Permissive leaders
These leaders are very strong at enforcing rules. Their motivation comes from external means. They prefer to rely on established management methods for office matters
Authoritarian leaders
Democratic leader
Permissive leaders
Bureaucratic leaders

20. For a medical office to run at its most efficient level, the staff must work as a team
True
False

21. Confidentiality, as both a legal and ethical concern, is a part of almost every function in the medical office
True
False