1. What is an anonymous reporting hotline?
An anonymous hotline is a risk-free way for our employees [and vendors, patients, members, customers, etc.] to freely report unethical or illegal activity.

2. Why do we need a reporting hotline?
It is a best practice which allows us to:
monitor our business through the eyes of our employees [shareholders, vendors and customers]
identify potentially harmful issues early and prevent unacceptable behavior
meet regulatory compliance obligations
mitigate business risks
open the lines of communications with reporters who want to remain anonymous

3. Why do we need a reporting hotline? (continued)
Identify and Monitor Business Risks:
Criminal Misconduct
Ethics and Compliance
Financial Issues
General Misconduct
Harassment and Hostility
Human Resources Issues
Breaches of Privacy and Security
Safety issues

4. Did you know?
71 percent of hotline users would not notify their supervisor of a suspected issue, and more than half desire to remain anonymous The Association of Certified Fraud Examiners has found that a reporting hotline to be the leading method for fraud detection

5. Did you know? (continued)
Organizations with a hotline in place on average detect fraud seven months earlier than their counterparts, reducing cost per incident by 50% According to the Fulcrum Inquiry, a third-party hotline is one of the easiest and most cost-effective internal control systems an organization can implement

6. How does an anonymous hotline work?
We publish our ethics guidelines and inform employees on how to use the hotline (web, phone, etc.)
Employees submit reports
Reports are anonymized and delivered to us via
Reports are available for us to administer in a Case Management System
We investigate and resolve reports as we see fit

7. Features of a Comprehensive Hotline
Available 24/7/365 via:
Toll-free access to domestic call center
Web reporting
Fax
Text | SMS
Postal mail
Multiple levels of reporter anonymity
Next-day setup
Worldwide access in 140 languages
Daily incident reports, monthly summary reports
Web-based Case Management System
Promotional and instructional materials
7/6/2019

8. Why Outsource? Available 24/7/365
Professionally trained representatives are available in English and Spanish as well as over 140 languages
Toll-free phone access eliminates concerns over cost barriers
Allows reporters to reconnect with our hotline and anonymously continue dialog if they wish
Reports are permanently retained and easily retrieved
Using an independent third-party provider allows employees to feel confident that their anonymity will be maintained and respected
Reinforces good governance
Allows us to administer reports with an online Case Management System
Provider hosts the entire IT infrastructure
7/6/2019

9. Comparison of hotline suppliers – Features
Lighthouse Services
Supplier2
Supplier3
24/7/365 toll free phone service √ X
Live domestic operators | scripted calls
6 ways to submit reports
3 levels of reporter anonymity
Dedicated Customer Service Representative
Resources for: Preparation/Implementation/Ongoing Support
Client branded web reporting pages
Case Management System
Exclusive client web reporting URL
Client branded ethics hotline training video
Promotional and instructional material
Professionally trained staff
Customizable collateral materials
Rapid incident reports
Monthly summary reports
Company and reporter can dialog anonymously
Web support in 36 languages

10. Comparison of hotline suppliers – Features (continued)
Lighthouse Services
Supplier2
Supplier3
Phone support for 140+ foreign languages √ X
General Data Protection Regulation (GDPR) Compliant
Domestic call center
Global toll-free number
Custom phone and web scripts
Exclusive client web reporting URL
Rapid incident reports
Fast responses: avg. time to answer 9.3 secs
Permanent report retention
Comprehensive audit trail
Large client base with over 2,000 active clients

11. Comparison of hotline suppliers - Implementation
Lighthouse Services
Supplier2
Supplier3
Implementation Guide √ X
Easy to order collateral materials (posters, wallet cards, etc.)
Anonymous Hotline Implementation Letter - North America
Anonymous Hotline Implementation Letter - Worldwide
Anonymous Hotline Implementation Letter (personalized - USA)
Anonymous Hotline Implementation Letter (personalized - Worldwide)
Sample Web Reporting Page Introduction Examples
Sample Hotline Policy Template
Developing a Code of Conduct: A Step-by-Step Guide
Developing Policies and Procedures for Conducting an Effective Ethics Investigation
Launching a Whistleblower Hotline Across Europe
Dedicated customer onboarding account manager

12. Comparison of hotline suppliers – Ongoing Support
Lighthouse Services
Supplier2
Supplier3
Client Management System (CMS) Administrators Instruction Guide √ X
General Data Protection Regulation (GDPR) Data Administration
CMS Investigators Instruction Guide
Investigators CMS Tutorial
CMS Online Help
Quarterly ethics newsletters
No-cost ethics hotline training video for employees
eLearning training courses - Hands-On, Interactive Ethics and Compliance Training
Dedicated customer support team
Low cost