1. Constructive approaches to management of conflict and negotiations
Sylvain Baffi
Programme Officer
Social Dialogue Programme
ITC/ILO
International Training Centre of the ILO

2. International Training Centre of the ILO
CAUSES OF DISPUTES
Interest
Rights
Structural
Value
Data
Relationship
Interest
Rights
Structural
Value
Data
Relationshi p
International Training Centre of the ILO

3. International Training Centre of the ILO
CAUSES OF DISPUTES
Interest
Rights
Structural
Value
Data
Relationship
Interest
Rights
Structural
Value
Data
Relationshi p
caused by actual or perceived
competition over substantive,
procedural or psychological
interests
International Training Centre of the ILO

4. International Training Centre of the ILO
CAUSES OF DISPUTES
Interest
Rights
Structural
Value
Data
Relationship
Interest
Rights
Structural
Value
Data
Relationshi p
caused by disagreement about the interpretation or application of existing rights in laws and conventions
International Training Centre of the ILO

5. International Training Centre of the ILO
CAUSES OF DISPUTES
Interest
Rights
Structural
Value
Data
Relationship
Interest
Rights
Structural
Value
Data
Relationshi p
caused by unequal control, ownership or distribution of resources or by environmental or time constraints
International Training Centre of the ILO

6. International Training Centre of the ILO
CAUSES OF DISPUTES
Interest
Rights
Structural
Value
Data
Relationship
Interest
Rights
Structural
Value
Data
Relationshi p
caused by different ideologies, religious beliefs, cultural norms and ethnicity
International Training Centre of the ILO

7. International Training Centre of the ILO
CAUSES OF DISPUTES
Interest
Rights
Structural
Value
Data
Relationship
Interest
Rights
Structural
Value
Data
Relationshi p
caused by lack of information, misunderstanding, differences over the interpretation or relevance of data
International Training Centre of the ILO

8. International Training Centre of the ILO
CAUSES OF DISPUTES
Interest
Rights
Structural
Value
Data
Relationship
Interest
Rights
Structural
Value
Data
Relationshi p
caused by lack of information, misunderstanding, differences over the interpretation or relevance of data
International Training Centre of the ILO

9. International Training Centre of the ILO
CAUSES OF DISPUTES
Interest
Rights
Structural
Value
Data
Relationship
Interest
Rights
Structural
Value
Data
Relationshi p
caused by breakdown in interpersonal acceptance, liking, communications and understanding
International Training Centre of the ILO

10. MANIFESTATIONS OF DISPUTE
DISPUTE MODERATORS
DISPUTEAGGRAVATORS
CAUSES OF DISPUTES
CONFLICT
International Training Centre of the ILO

11. Approaches to disputes resolution
Avoidance
Power
Consensus
Rights
International Training Centre of the ILO

12. Approaches to disputes resolution
Avoidance
Power
Consensus
Rights
A party fails to deal with the dispute.
International Training Centre of the ILO

13. Approaches to disputes resolution
Avoidance
Power
Consensus
Rights
A party uses coercion to force another to do what it wants.
International Training Centre of the ILO

14. Approaches to disputes resolution
Avoidance
Power
Consensus
Rights
A party uses coercion to force another to do what it wants.
International Training Centre of the ILO

15. Approaches to disputes resolution
Avoidance
Power
Consensus
Rights
A party endeavours to reconcile, compromise or accommodate positions or underlying needs.
International Training Centre of the ILO

16. Approaches to disputes resolution
Avoidance
Power
Consensus
Rights
A party uses some independent standard of right or fairness to resolve the dispute
International Training Centre of the ILO

17. Effective disputes resolution
AVOIDANCE
POWER
RIGHTS
CONSEN- SUS
CONSENSUS
RIGHTS
POWER
International Training Centre of the ILO

18. DISPUTE RESOLUTION PROCESSES
AVOIDANCE
POWER
RIGHTS
CONSENSUS
SETTLEMENT BY CHANCE
SETTLEMENT BY FORCE
SETTLEMENT BY OUTSIDE PARTY
SETTLEMENT BY THE PARTIES
HYBRIDS
ADVISORY ARBITRATION
VIOLENCE
COURT
NEGOTIATION
THREATS
ARBITRATION
JOINT PROBLEM SOLVING
MED/ARB
GO-SLOWS
FACT FINDING
ARB/MED
MEDIATION
WORK TO RULE
CONCILIATION
STRIKE
FACILITATION
LOCK-OUTS
R.B.O.
BANS
BOYCOTTS
BALLOTS
DEMONSTRATIONS
DISCIPLINE
International Training Centre of the ILO
BLOCKADES