1. COMPLAINT ANALYSIS FOR THE FY 2018 -19

2. ANALYSIS OF CUSTOMER COMPLAINTS FOR THE FY 2018-19
SUMMARY
ANALYSIS OF CUSTOMER COMPLAINTS FOR THE FY
Customer Complaints relating to Bank’s customers on Bank’s ATMs 
Particulars
Numbers
No. of Complaints pending at the beginning of the FY 26
No. of Complaints received during the FY
10594
No. of Complaints redressed during the FY
10428
No. of Complaints pending at the end of FY
192
Customer Complaints relating to Bank’s customers on other Bank’s ATM
Particulars
Numbers
No. of Complaints pending at the beginning of the FY
284
No. of Complaints received during the FY
57965
No. of Complaints redressed during the FY
57144
No. of Complaints pending at the end of FY
1105
Complaints relating to other than ATM transactions
Particulars
Numbers
No. of Complaints pending at the beginning of the FY 58
No. of Complaints received during the FY
6365
No. of Complaints redressed during the FY
6367
No. of Complaints pending at the end of FY 56
Customer Complaints received from Ombudsman Office
Particulars
Numbers
No. of Complaints pending at the beginning of the FY 08
No. of Complaints received during the FY
284
No. of Complaints redressed during the FY
291
No. of Complaints pending at the end of FY 01

3. Thank You