1. RCM Vendors – Contract for Results
Tracy Bauer, CEO, Midwest Medical Center
Lori Zindl, CEO, OS inc.

2. Background Introductions Midwest Medical Center - Then New facility
Staffing shortages
Increasing A/R
Collections averaging $850K

3. Evaluation Decision to look for outside help
Complexity requires expertise
Improved efficiency
Reducing cost/Budget neutral
Improved A/R performance and cash collections
Important qualities for partner
Mission statement/business philosophy
Compliance
Willingness to contract for deliverables

4. Outcomes Midwest Medical Center – Now Bumps in the road
Professional Business Office Staffing
Increasing A/R
Collections averaging $2M
Bumps in the road
Contract “creep”
Partner margins decreasing
Contract negotiations

5. Lessons Learned Partner over Vendor Vendor sells a product or service
Partner solves problems – delivers results (Solution Provider)
Contract with specific deliverables or results
RCM solutions need to be win/win for both parties

6. Questions?