1. 2013 Learning Competency Program Updates
Jaime MacDonald
Learning Competency Project Manager
Karen Fassio
MSL Channel Enablement Manager

2. Agenda Requirement Updates Benefit Updates Target Changes
Enrollment Cadence
Meeting Requirements
Partner Resources

3. Program Reminders
November 1st is the start of the 2013 enrollment year
KPI’s are measured based on 4 complete rolling quarters of KPI activity
By re-enrollment date (aka anniversary), partners must meet competency requirements including KPIs to continue in the competency

4. 2013 Requirements Overview
Category
Silver Competency
Gold Competency
Credentials
Employ or contract with two Microsoft Certified Trainers (MCTs).
Renew: Meet Silver Learning competency KPIs.
New: Approved Learning Competency Business Assessment
Employ or contract with four unique MCTs.
New: 1 of the 4 MCTs must be current in one of 3 exams:
70-583, ,
Renew: Meet Gold Learning competency KPIs.
New: Partners must upgrade to gold level—cannot be earned as a new partner in the program
Business Assessments
Licensing Employ or contract with one person who has passed the Microsoft licensing overview assessment.
Sales Employ or contract with one person who has passed the updated Learning competency sales assessment.
Sales Employ or contract with two people who have passed the updated Learning competency sales assessment.
Customer Evidence
One of the following:
New: Provide three verifiable customer references.
Renew: Participate in Metrics that Matter
Upgrade: Provide five verifiable customer references.

5. KPIs for 2013 Enrollment Year November 2012-October 2013
Consumption
MOC, DMOC, Custom MOC
Community Courseware
eLearning
Prometric Exam Purchase
Quality
>75% MOC to MTM – 100% NSAT credit
74-50% MOC to MTM = 90% NSAT credit
49-25% MOC to MTM= 80% NSAT credit
<25% MOC to MTM = no NSAT credit
Contribution
Prometric exam delivery
Certiport exam delivery
First Look Clinics
MCT Survey Reviews
2013 Enrollment Year
Consumption
MOC, DMOC, Custom MOC
Community Courseware
eLearning
Prometric Exam Purchase
Quality
>75% MOC to MTM – 100% NSAT credit
74-50% MOC to MTM = 90% NSAT credit
49-25% MOC to MTM= 80% NSAT credit
<25% MOC to MTM = no NSAT credit
Contribution
*NEW: Tech Showcase events:
≤25 attendees = 20 KPI Points per event
≥26 attendees = 50 KPI points per event
First Look Clinics— transition to Tech Showcase
MCT Survey Reviews
Prometric exam delivery
Certiport exam delivery

6. Learning Competency Partner Benefits
Benefits available for Silver Competency
Benefits available for Gold Competency
Same as Silver plus….
Enable
Training-use software licenses
Training-use software licenses (Gold Level)
Create Demand
Microsoft Learning Class Locator Student referral tool
Microsoft Learning Campaign Factory
Utilize Software Assurance Training Vouchers
Priority listing on Microsoft Learning Class Locator Student referral tool
Sale
Rights to market, advertise and deliver open enrollment classes taught by a MCT using Official Microsoft Learning Products
Courseware customization services
Access the Courseware Library/Courseware Marketplace
Microsoft Learning Sales Academy
Participation in the Learning Partner Incentive Program
7.5% MOC discount
Eligible for Microsoft account management
Eligible for additional incentive options
Retain
Access Metrics that Matter (MTM) Student evaluation tool and reports
Learning Competency partner Newsletter, Web site & RSS Feeds

7. Target Updates Example/drafts
Targets will be calibrated based on the new KPI changes
Targets vary by country and will be updated on the Campaign Factory reports
Developed Market
(ie: United States)
Consumption
Quality
Contribution
Silver A
400
130 50
Silver B
600
120 25
Gold A
3000
140
Gold B
200
Emerging Market
(ie: Russia)
Consumption
Quality
Contribution
Silver A
500
120
100
Silver B
1000 50
110
Gold A
2500
135
200
Gold B
125

8. Enrollment Cadence
Partners with enrollment end dates between November 2012 and March 2013 will have the 2012 KPI’s count towards enrollment
Partners with enrollment end dates between April 2013 and October 2013 will be measured using the 2013 KPI’s
Enrollment Timing
KPI Start Timeframe
KPI End Timeframe
KPI Targets
Nov 2012-Dec 2012
Oct 2011
Sept 2012
2012 Targets
Jan 2013-Mar 2013
Jan 2012
Dec 2012
Apr 2013-June 2013
April 2012
Mar 2013
2013 Targets
July 2013-Oct 2013
July 2012
June 2013
KPI Reporting is available for partners on the Microsoft Learning Campaign Factory website located at

9. Consumption KPIs Elements of Consumption
Total Official Microsoft Learning Product (OMLP) Days purchased
Total Courseware Library (CWL) Days purchased
Microsoft Certification Exam Purchases (Prometric exam purchases only)
Microsoft Official E-Learning Universal Vouchers
Reselling Microsoft Official E-Learning
Consumption Element 
Purchases
Consumption KPI Value
Microsoft Official Course (MOC) Days
1 Student day
* 1 Consumption KPI
Digital Microsoft Official Course (DMOC) Days
Custom Microsoft Official Course (MOC) Days
Custom Microsoft Official Course (MOC) Modules
3 Custom Modules
1 Consumption KPI
Courseware Library (CWL) Community Content
Consumption KPI varies from .5 – 1 KPI
Microsoft Certification Exam Purchases - Prometric
1 Exam
Microsoft Official E-Learning Universal Vouchers
1 Vouchers
2 Consumption KPIs
Microsoft Official E-Learning Reseller IW Collection
8 Collections
Microsoft Official E-Learning Reseller Tech Collection
1 Collection
2.5 Consumption KPIs
Microsoft Official E-Learning Reseller IW Course
15 Courses
Microsoft Official E-Learning Reseller Tech Course
2 Courses
Microsoft Official E-Learning Reseller IW Library
1 Library
Microsoft Official E-Learning Reseller Tech Library
7 Consumption KPIs

10. % of Overall NSAT Score earned for KPIs
Quality KPI
Elements of Quality
Overall NSAT Rating ((Very Satisfied Customers – Very Dissatisfied Customers - Dissatisfied Customers +100)
Ratio of MTM surveys to units purchased (MOC, DMOC & Community Courses)
Units to MTM Ratio
% of Overall NSAT Score earned for KPIs
> 75%
100%
74% - 50%
90%
49% - 25%
80%
< 25% 0%
Example 1: Company A purchased 100 units of MOC, 70 MTM student surveys have been submitted and their an Overall NSAT score of 150.
Quality KPI points earned = 90% of their Overall NSAT score (150) or 135 Quality KPI points
Example 2: Company B purchased 10,000 units of MOC, 2000 MTM student surveys have been submitted and their Overall NSAT score is 190.
Quality KPI points earned = 0% of their Overall NSAT score (2000/10,000 = 20%) or 0 KPIS
Note: Quality KPI points are based on 4 complete quarters of data and are calculated at the Organization Level only.

11. Contribution KPIs Elements of Contribution NEW: Tech Showcase
Prometric exam delivery
Certiport exam delivery
Contribution Area
Contribution KPI
Tech Showcase
≤25 attendees
20 KPI Points per event
≥26 attendees
50 KPI points per event
Prometric Exams Delivered
1 exam delivered
1 contribution KPI
Certiport Exam Delivered
Note: KPI points for Tech Showcase events will only be awarded for events that Learning Partners close out and confirm the final number of attendees. Points will not be awarded for registered events and estimated attendees.

12. 2013 Enrollment Checklist Requirements Partner Action
Enrollment Timing
New FY13 Requirements begin November 1, 2012
Know your enrollment end date (Anniversary) and start early – You can re-enroll 90 days before your Anniversary date. Manage your profile in the Partner Membership Center.
MCT Requirements
2 MCTs per Silver-level org
4 Unique MCTs per Gold-level org
Ensure your organization meets requirements at organizational level
Customer References
3 customer references for Silver
5 customer references for Gold
Or Metrics that Matter
Sign up and use Metrics that Matter
KPI Requirements
Partners must meet KPI targets prior to enrollment anniversary date. KPI’s are measured on 4 complete rolling quarters
Check your KPI’s on Campaign Factory to ensure your organization is meeting requirements in time for your re-enrollment

13. Program Milestones November 2012 2013 enrollment begins
New 2013 KPI changes implemented
2012 targets apply for enrollment
KPI timeframe (Oct 2011-Sept 2012)
December 2012
January-March 2013
New 2013 Targets announced / 2013 KPI reports available on C.F
KPI timeframe (Jan 2012-Dec 2012)
April - June 2013
New 2013 KPI targets apply for enrollment
KPI timeframe (Apr 2012-Mar 2013
July 2013
KPI timeframe (July 2012-June 2013
2013 WPC

14. KPI Reporting and Help for Partners
Regional Service Centers (RSCs) are the frontline support for Learning Partners.
RSC’s can assist with requirements, partner benefits, managing a partner account, Learning KPI inquiries and general questions
They can even access Partner reports from Campaign Factory
For KPI discrepancies, Learning Partners should be prepared to provide documentation to troubleshoot
Courseware invoices
Exam invoices
Test center IDs
MTM Overall NSAT report
Find your local Regional Service Center
Campaign Factory reports are updated by the 25th of the month
All partner escalations that come to the field should be submitted through the GetHelp tool.

15. Program Resources for Partners
Learn more about the Learning Competency benefits and requirements on the MPN Partner Portal:
Visit Campaign Factory for marketing materials, to learn about the latest campaigns, request Windows Azure 30-Day passes, program benefits and more:
Monitor your KPIs on Campaign Factory
Use Metrics that Matter
Manage your MPN Partner Profile:

16. THANK YOU