1. Final Open Systems Session:
Within the Innovator Role:
Managing Change

2. Learning Goals
Be able to identify forces promoting and resisting change in specific situations
Depict through force field analysis
Use force field analysis and knowledge of org change to analyze change efforts

3. Agenda Mini lecture on managing change Teams do force field analyses
Present and discuss
Wrap up

5. Many Pressures for Change in Health Care
Advancing drug technologies
Shifting demographics
Assertive regulators and payers
Educated patients

6. Agility is key to success in health care
-- and yet most change efforts fail

7. People resist change Uncertainty Inability to predict outcome Loss
Of control, status, relationships, sense of competence

8. Systems resist change Structural barriers Bottlenecks
Physically separations
Process Barriers
Takes time to shift behaviors
Cultural Barriers

9. Force Field Analysis
“Object at rest will remain at rest unless….”

10. Force Field Analysis List all driving forces List all resisting forces
Assign a numerical value to each
Identify which you can affect
Analyze to see how to implement change

11. Options May Include: Increasing strength of driving forces
Adding new driving forces
Decreasing strength of resisting forces
Removing resisting forces
Changing resisting forces into driving forces

12. 3 Approaches to Managing Change
Rational empirical: Just the facts!
Normative-reeducative: Helping the whole human with change
Power-coercive: I’m in charge

13. General Tips for Implementing Change
Create a supportive environment
Emphasize respect
Maintain a positive vision

14. Coming Up Thursday integration Next Tuesday interview panel
Lakeview simulation

15. And Don’t Forget… HPA Alumni Showcase 1:25 – 2:15 2:30 – 3:20
3:35 – 4:25
In the Henderson Living Center