1. Training and Development
Gonzaga Rugambwa
Heli Kohvakka

2. Agenda Training objectives Orientation Levels of Management
Continuous training
Internships
Management trainee programs

3. Training Objectives Training for all managers
To build and maintain a strong corporate culture
Develop loyalty towards the company
Increase productivity and profitability
Career advancement and development

4. Orientation
Goal: To familiarize employees with the corporate culture, policies and structure
Orientation is for all employees
Program same for all
Held in Finland

5. Levels of Management CEO Vice Presidents
Corporate key function Managers
Center Managers

6. CEO Objectives Methods Understand corporate culture
Ensure common policies and procedures
Create relationships
Methods
Seminars
Conferences
Staff Meetings

7. Vice Presidents Objectives Methods
Understanding target country culture
Improve communications skills
Develop leadership skills
Methods
Cross-cultural training
Communications, language trainings
Leadership skills
Time management

8. Key Function Managers Objectives Methods Understand corporate culture
Internalize policies and procedures
Develop communications skills
Methods
Executive development
Lateral transfer
Case study
Seminars and Conferences
Role play
Performance appraisal

9. Center Managers Objectives Methods Quality service training
Improve customer relations management
Develop
communication skills
interpersonal skills
functional skills
Methods
Service knowledge
Management skills
Customer relations
Role play
Project and committee assignments
Performance appraisal

10. Continuous training
Aim to continuously train all personnel including managers

11. Internships Objectives Methods
Create a recruitment pool for future employees
Familiarize trainees with corporate culture
Methods
On-the-job training
Case studies
Class room training
Projects and committee assistance

12. Management trainee programs
Objectives
Develop management abilities and knowledge in practice
Methods
Lateral transfer
Job rotation
Project and committee assistance
Mentoring
In-class training

13. Evaluation Behavior Modification Benchmarking
Reward and positively reinforce good behaviors, while penalizing bad ones
Benchmarking
Compare to best performer

14. Conclusion Continuous training is essential
Training design for all personnel levels
Ensure that KSAs developed meet organizational goals
Encourage career development → internal recruitment policy