1. Revitalising the Student Surveys
Gathering and Responding to Student Feedback

2. The Project The research base Purposes of the review
Closing the feedback loop
How do we know if we have made a difference
Scope to make changes at any level

3. Surveys Run at HWU Course Feedback Survey Welcome Survey NSS
Annual Survey

4. Needed ‘Revitalised’ Poor response rate
Little evidence of changes made
Students and staff unhappy with current system

5. Started with three questions:
What were we doing?
Why were we doing it?
What were we getting?

6. Interviews + Results What did each interview identify?
Is that issue within the scope of the project?
Issues
More than 1? 10?
Similarities from different levels
Validate
Where is the root of the issue?
Why do we have that issue?
Framing

7. Second wave These issues were identified How do we solve them
Present issues that affect this stakeholder
Listen to full idea without question
Don’t let them cut themselves off D

8. Results 20 recommendations: 4 Closing the Feedback Loop
4 Making a difference
5 Response rates
2 Quality of data gathered
1 Trust
2 Difficult Discussion
2 Confusion around surveys
Important to note more than half had ‘nothing’ to do with original aim of study
Complex issue – required this in-depth analysis

9. Audit Surveys to remove overlap
Before Semester
Audit Surveys to remove overlap
Ensure school specific’ questions are too a high standard
Create/update Together We Accomplished webpage
Guides for testimonials written
Week 1
(Starting 10/09/2018)
Present selection of previous years' feedback
Week 3
Carry out continuous feedback
Week 9
Prepare students with training in acceptable and useful comments
Week 10
Open Survey Monday morning
Pusher s - Monday, Wednesday and Friday
Staff testimonials follow by in class completion at prearranged times
Week 11
Final pusher Monday morning
Close surveys Monday night
School Officers invited to take part in anonymization of results
Reports sent to individual lecturers by Thursday 12 noon
Teaching teams discuss responses and common issues on Friday
Week 12
Feedback loop closed through in class discussions
Class Reps to disseminate information
Assessment Results
Send out summary of feedback and responses

10. Did it work?

11. Yes In depth recommendations Engagement with changes Response rates
Turnaround
Trust

12. No
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Time issues
Old habits die hard

13. Take-Away Surveys are not enough
Co-created solutions had better up-take
It takes energy – pick something that matters