1. Professional Communication Skills For Nursing

2. Definition:
An interpersonal activity involving the transmission of messages by a source to a received for the purpose for the purpose of influencing the receiver’s behavior; a complex composite of verbal and nonverbal behaviors integrated for the purpose of sharing the information.

3. The nurse-client relationship
Peplau’s theory
Communication the foundation of nurse-client relationship
Shift nursing form medical to interpersonal model of nursing practice
Nurse is a participant- observer rather than observer

4. Nurses’ roles…..peplau Stranger role: ………………….….
Resource role:……………………..
Teaching role: …………………….
Counseling role: …………………
Surrogate role: …………………..
Active leadership: ………………

5. Communication Theory Only human are capable of learning
Communication the primary mean through which nurse - client relationship occurs.
Linear model of communication theory
Circular Transactional model of communication theory

6. Linear Model Assumptions: It is impossible not to communicate
We know about ourselves and others through communication
Faulty communication results in flawed feeling and acting
Feedback is the only way we know our perceptions are valid

7. Circular Transactional Model
We add to linear model:
context
Feedback
Validation
Both the sender and receiver forms a mental picture of the message