1. Our Healthcare Destiny
October 10, 2018
Scott O’Brien
Chief Operating Officer
Washington Montana Region
Providence St. Joseph Health

3. Providence Washington & Montana Region
Idaho
Montana
Oregon
Walla Walla
Tri-Cities
Colville
Chewelah
Spokane
Polson
Everett
Olympia
Centralia
Missoula
Swedish
Northwest Washington
Providence Regional Medical Center
Southwest Washington
St. Peter Hospital
Centralia Hospital
Southeast Washington
St. Mary Medical Center
Kadlec Regional Medical Center
Eastern Washington
Sacred Heart Medical Center
Sacred Heart Children’s Hospital
Holy Family Hospital
St. Luke’s Rehabilitation Center
Mount Carmel Hospital
St. Joseph’s Hospital
St. Patrick Hospital
St. Joseph Medical Center
Providence Hospitals
Swedish, King County
Regional Office

4. Together, our Region provides diverse capabilities and services to our communities
14,723 CAREGIVERS 10
HOSPITALS
$2.5b
NET OPERATING REVENUE
~1,150
PMG PHYSICIANS/
PROVIDERS
73k
ADMISSIONS
$203.4m
COMMUNITY BENEFIT 3
SUPPORTIVE HOUSING FACILITIES
23,284 CAREGIVERS 13
130k
$4.7B
~2,000
$342.8m $
$22M
FOUNDATION CONTRIBUTIONS

5. “The tapeworm of American economic competitiveness”

6. Dynamic market and new competitors emerging
2015
2017
2018
2016

7. Consumers needs should drive our delivery model

8. Learning from Others …….and closed it down
Blockbuster acquired a Netflix competitor…….
…….and closed it down
“The online delivery model requires patience. We know that online does not meet the needs of our customers….I continue to believer that at most this will be 5% of the market”
“Neither Blockbuster nor Hollywood video showed any interest in cannibalizing their brick and mortar stores”
Source: “Netflixed: The Epic Battle for America’s Eyeballs

9. Where Legacy Delivery Systems Need to Focus
Patient experience and consumerism
Clinical outcomes
Care giver and provider experience
Affordability

10. Engaging Engineering and Facility Professionals in the Future

11. Your Leadership and Engagement
Design and optimize space for consumerism
Drive affordability
Redeploy facility assets creatively
Challenge sustaining the status quo
Remain resilient through change and transformation

13. Questions